{
  "url": "https://openlegislation.uk/prison-rules-1999/article-11",
  "json_url": "https://openlegislation.uk/prison-rules-1999/article-11.json",
  "legislation": "uksi/1999/728",
  "legislation_title": "The Prison Rules 1999",
  "legislation_url": "https://openlegislation.uk/prison-rules-1999",
  "path": "article/11",
  "kind": "article",
  "number": "11",
  "heading": "Requests and complaints",
  "text": "(1) A prisoner may make a request or complaint to the governor or independent monitoring board relating to the prisoner’s imprisonment.\n(2) ... The governor shall consider as soon as possible any requests and complaints that are made to him under paragraph (1).\n(3) A written request or complaint under paragraph (1) may be made in confidence.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Rule 11(1) substituted (26.9.2011) by The Prison and Young Offender Institution (Amendment) Rules 2011 (S.I. 2011/1663), rule 1, Sch. 1 para. 1(a)"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Words in rule 11(2) omitted (26.9.2011) by virtue of The Prison and Young Offender Institution (Amendment) Rules 2011 (S.I. 2011/1663), rule 1, Sch. 1 para. 1(b)(i)"
    },
    {
      "type": "F",
      "label": "F3",
      "text": "Words in rule 11(2) substituted (26.9.2011) by The Prison and Young Offender Institution (Amendment) Rules 2011 (S.I. 2011/1663), rule 1, Sch. 1 para. 1(b)(ii)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/1999/728/article/11",
    "retrieved_at": "2026-10-29T10:56:09.622939+00:00",
    "licence": "OGL-UK-3.0",
    "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
    "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
  }
}