{
  "url": "https://openlegislation.uk/private-and-voluntary-health-care-wales-regulations-2002/regulation-22",
  "json_url": "https://openlegislation.uk/private-and-voluntary-health-care-wales-regulations-2002/regulation-22.json",
  "legislation": "wsi/2002/325",
  "legislation_title": "Private and Voluntary Health Care (Wales) Regulations 2002",
  "legislation_url": "https://openlegislation.uk/private-and-voluntary-health-care-wales-regulations-2002",
  "path": "regulation/22",
  "kind": "regulation",
  "number": "22",
  "heading": "Complaints",
  "text": "(1) The registered person shall establish a procedure (in these Regulations referred to as “the complaints procedure”) for considering complaints made to the registered person by a patient or a person acting on behalf of a patient.\n(2) The registered person shall ensure that any complaint made under the complaints procedure is fully investigated.\n(3) The registered person shall supply a written copy of the complaints procedure upon request, to—\n(a) every patient;\n(b) any person acting on behalf of a patient; and\n(c) any person who is considering whether to become a patient.\n(4) The written copy of the complaints procedure shall include—\n(a) the name, address and telephone number of the appropriate office of the National Assembly; and\n(b) the procedure (if any) which has been notified by the National Assembly to the registered person for making complaints to the National Assembly relating to the establishment.\n(5) The registered person shall maintain a record of each complaint, including details of the investigations made, the outcome and any action taken in consequence and the requirements of regulation 20(3)(b) and (c) shall apply to that record.\n(6) The registered person shall supply to the National Assembly at its request copies of records maintained under paragraph (5).",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/wsi/2002/325/regulation/22",
    "retrieved_at": "2026-10-29T00:14:45.530660+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}