Regulation 16 Preservation of records
Subject to paragraph (3), an operator shall preserve the particulars of—
each private hire booking recorded in accordance with regulation 11 for six months from the date on which the booking was accepted;
each private hire vehicle and driver recorded in accordance with regulations 12 and 13 for twelve months from the date on which the vehicle or, as the case may be, the driver ceased to be available for carrying out bookings;
each complaint and item of lost property recorded in accordance with regulations 14 and 15 for six months from the date on which they were entered in the respective record.
Where an operator tape-records a private hire booking he shall preserve the tape-recording of that conversation for a period of six months.
For the purpose of section 4(4) of the 1998 Act, if an operator ceases to use an operating centre specified in his licence, he shall, in relation to that operating centre, preserve—
the record referred to in regulation 10 for six months; and
the records kept in accordance with regulations 12 and 13 for twelve months,
from the date of the last entry.