# The Probate Services (Approved Body) Complaints Regulations 2004, Regulation 5


The scheme must be appropriate to the needs of service users and a copy must be provided to every service user as an appendix to the member’s terms of business letter.

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Source: https://www.legislation.gov.uk/uksi/2004/2951/regulation/5 (the official version)
Page: https://openlegislation.uk/probate-services-approved-body-complaints-regulations-2004/regulation-5
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.