{
  "url": "https://openlegislation.uk/producer-responsibility-obligations-packaging-and-packaging-waste-regulations-2024/schedule-7/paragraph-10",
  "json_url": "https://openlegislation.uk/producer-responsibility-obligations-packaging-and-packaging-waste-regulations-2024/schedule-7/paragraph-10.json",
  "legislation": "uksi/2024/1332",
  "legislation_title": "The Producer Responsibility Obligations (Packaging and Packaging Waste) Regulations 2024",
  "legislation_url": "https://openlegislation.uk/producer-responsibility-obligations-packaging-and-packaging-waste-regulations-2024",
  "path": "schedule/7/paragraph/10",
  "kind": "paragraph",
  "number": "10",
  "heading": "Complaints procedure",
  "text": "The scheme administrator must establish a procedure to manage and resolve complaints by producers and relevant authorities as to the way in which the scheme administrator exercises its functions under the Regulations, or the way in which a Producer Responsibility Organisation appointed under paragraph 1(2B) of this Schedule or a body with which the scheme administrator enters into an agreement under paragraph 1(1) of this Schedule exercises the functions conferred on that body, including in particular—\n(a) complaints by liable producers in relation to the assessment of—\n(i) the disposal fee or the administration fee which they are liable to pay for an assessment year under regulation 60(2); or\n(ii) any recalculation of their disposal fee or administration fee under regulation 79; and\n(b) complaints by relevant authorities in relation to—\n(i) the assessment of their chargeable disposal costs under regulations 70 to 72;\n(ii) any decision concerning the payments they are due to receive towards their chargeable disposal costs under regulation 76; or\n(iii) any recalculation of their chargeable disposal costs under regulation 80.",
  "extent": "E+W+S+N.I.",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Words in Sch. 7 para. 10 inserted (1.1.2026) by The Producer Responsibility Obligations (Packaging and Packaging Waste) (Amendment) Regulations 2025 (S.I. 2025/1369), regs. 1(2), 14(4) (with Sch. 4)"
    },
    {
      "type": "I",
      "label": "I1",
      "text": "Sch. 7 para. 10 in force at 12.12.2024, see reg. 1(3)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/uksi/2024/1332/schedule/7/paragraph/10",
    "retrieved_at": "2026-10-28T21:22:40.326092+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}