# The Provision of Services Regulations 2009, Regulation 20: Authorisation procedures: acknowledgment and review of applications


(1) All applications to a competent authority under an authorisation scheme must be acknowledged in writing as quickly as possible by sending the applicant the relevant acknowledgement or notice under paragraph (3), (4) or (6).
(2) A competent authority must assess whether an application is complete for the purposes of processing without undue delay.
(3) Where, on receipt of an application, a competent authority requires time to assess whether it is complete for the purposes of processing, it must send an acknowledgement to the applicant informing them that—
(a) the completeness of the application is under review, and
(b) the application processing period has not begun.
(4) Where a competent authority determines that an application is complete for the purposes of processing under paragraph (2), whether following receipt of the application or following the receipt of further information or documentation under paragraph (5), it must send a notice to the applicant specifying—
(a) that the application submitted is complete for the purposes of processing,
(b) the date the application processing period begins and its duration, and
(c) the available means of redress in the event of a dispute between a competent authority and an applicant.
(5) Where a competent authority determines that an application is incomplete it must, where practicable, give the applicant the opportunity to provide the additional information or documentation required for the application to be considered complete for the purposes of processing, without being required to submit a new application.
(6) Where an application is incomplete, the competent authority must notify the applicant—
(a) that the application is incomplete,
(b) whether they can provide further information or documentation, and
(c) what information or documentation is required for the application to be considered complete for the purposes of processing.
(7) Where a competent authority permits an applicant to provide further information or documentation—
(a) this must be limited to the matters identified by the competent authority, and
(b) the competent authority must—
(i) specify a reasonable period of time within which the applicant must provide the information or documentation, and
(ii) explain the effect of failing to submit information or documentation by the end of the specified period.

---
Source: https://www.legislation.gov.uk/uksi/2009/2999/regulation/20 (the official version)
Page: https://openlegislation.uk/provision-of-services-regulations-2009/regulation-20
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.