{
  "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016",
  "json_url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016.json",
  "id": "nia/2016/4",
  "title": "Public Services Ombudsman Act (Northern Ireland) 2016",
  "short_title": "Public Services Ombudsman Act (Northern Ireland) 2016",
  "long_title": "An Act to Establish and make provision about the office of the Northern Ireland Public Services Ombudsman; to abolish the offices of the Northern Ireland Commissioner for Complaints and the Assembly Ombudsman for Northern Ireland; to provide that the Northern Ireland Public Services Ombudsman is, by virtue of holding that office, the Northern Ireland Judicial Appointments Ombudsman; and for connected purposes.",
  "citation": "2016 nia 4",
  "type": "nia",
  "year": "2016",
  "number": "4",
  "version": "current",
  "date": "2016-02-19",
  "revised": true,
  "valid_from": "2026-10-08",
  "extent": "N.I.",
  "unapplied_effects": 2,
  "provisions": [
    {
      "path": "introduction",
      "kind": "introduction",
      "number": null,
      "heading": "Introductory text",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/introduction",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "part/1",
      "kind": "part",
      "number": "1",
      "heading": "THE NORTHERN IRELAND PUBLIC SERVICES OMBUDSMAN",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "section/1",
      "kind": "section",
      "number": "1",
      "heading": "The Northern Ireland Public Services Ombudsman",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-1",
      "extent": null,
      "status": null,
      "parent": "part/1"
    },
    {
      "path": "section/2",
      "kind": "section",
      "number": "2",
      "heading": "Independence",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-2",
      "extent": null,
      "status": null,
      "parent": "part/1"
    },
    {
      "path": "section/3",
      "kind": "section",
      "number": "3",
      "heading": "Appointment",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-3",
      "extent": null,
      "status": null,
      "parent": "part/1"
    },
    {
      "path": "section/4",
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      "number": "4",
      "heading": "Abolition of existing offices",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-4",
      "extent": null,
      "status": null,
      "parent": "part/1"
    },
    {
      "path": "part/2",
      "kind": "part",
      "number": "2",
      "heading": "INVESTIGATIONS",
      "url": null,
      "extent": "N.I.",
      "status": null,
      "parent": null
    },
    {
      "path": "part/2/crossheading/power-of-investigation",
      "kind": "crossheading",
      "number": null,
      "heading": "Power of investigation",
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      "parent": "part/2"
    },
    {
      "path": "section/5",
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      "heading": "Power to investigate complaints made by a person aggrieved",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-5",
      "extent": null,
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    },
    {
      "path": "section/6",
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      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-6",
      "extent": null,
      "status": null,
      "parent": "part/2/crossheading/power-of-investigation"
    },
    {
      "path": "section/7",
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      "number": "7",
      "heading": "Acting on behalf of a person aggrieved",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-7",
      "extent": null,
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    },
    {
      "path": "section/8",
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      "heading": "Power to investigate on own initiative",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-8",
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    {
      "path": "section/9",
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      "heading": "Criteria for own initiative investigations",
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      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-10",
      "extent": null,
      "status": null,
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    },
    {
      "path": "section/11",
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      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-11",
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    },
    {
      "path": "part/2/crossheading/listed-authorities",
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    },
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    },
    {
      "path": "section/13",
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      "extent": null,
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    },
    {
      "path": "part/2/crossheading/matters-which-may-be-investigated",
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    },
    {
      "path": "section/14",
      "kind": "section",
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      "heading": "Matters which may be investigated: general",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-14",
      "extent": null,
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      "parent": "part/2/crossheading/matters-which-may-be-investigated"
    },
    {
      "path": "section/15",
      "kind": "section",
      "number": "15",
      "heading": "Matters which may be investigated: health and social care bodies",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-15",
      "extent": null,
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      "parent": "part/2/crossheading/matters-which-may-be-investigated"
    },
    {
      "path": "section/16",
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      "heading": "Matters which may be investigated: general health care providers",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-16",
      "extent": null,
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    },
    {
      "path": "section/17",
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      "heading": "Matters which may be investigated: independent providers of health and social care",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-17",
      "extent": null,
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      "parent": "part/2/crossheading/matters-which-may-be-investigated"
    },
    {
      "path": "section/18",
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      "number": "18",
      "heading": "Matters which may be investigated: universities",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-18",
      "extent": null,
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    },
    {
      "path": "section/19",
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      "number": "19",
      "heading": "Administrative functions of staff of tribunals",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-19",
      "extent": null,
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    },
    {
      "path": "section/20",
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      "number": "20",
      "heading": "Exclusion: public sector employment",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-20",
      "extent": null,
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    },
    {
      "path": "section/21",
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      "number": "21",
      "heading": "Exclusion: other remedies available",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-21",
      "extent": null,
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      "parent": "part/2/crossheading/matters-which-may-be-investigated"
    },
    {
      "path": "section/22",
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      "number": "22",
      "heading": "Other excluded matters",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-22",
      "extent": null,
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    },
    {
      "path": "section/23",
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      "number": "23",
      "heading": "Decisions taken without maladministration",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-23",
      "extent": null,
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    {
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      "heading": "Procedure for making complaint to the Ombudsman",
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      "path": "section/24",
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      "heading": "Complaints handling procedure to be invoked and exhausted",
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      "path": "section/25",
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      "number": "25",
      "heading": "Duty to inform person aggrieved about the Ombudsman",
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      "extent": null,
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    },
    {
      "path": "section/26",
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      "number": "26",
      "heading": "Form and time limit for making complaint",
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      "extent": null,
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    {
      "path": "section/27",
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      "parent": "part/2/crossheading/procedure-for-making-complaint-to-the-ombudsman"
    },
    {
      "path": "part/2/crossheading/procedure-for-complaint-referred-to-the-ombudsman",
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      "heading": "Procedure for complaint referred to the Ombudsman",
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    {
      "path": "section/28",
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      "heading": "Procedure for complaint referred to the Ombudsman",
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      "extent": null,
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      "parent": "part/2/crossheading/procedure-for-complaint-referred-to-the-ombudsman"
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    {
      "path": "part/2/crossheading/procedure-for-own-initiative-investigations",
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    {
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      "heading": "Procedure for own initiative investigations",
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    {
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    },
    {
      "path": "section/30",
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    },
    {
      "path": "section/31",
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      "heading": "Information, documents, evidence and facilities",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-31",
      "extent": null,
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      "parent": "part/2/crossheading/conduct-of-investigations"
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    {
      "path": "section/32",
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      "heading": "Privileged and confidential information",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-32",
      "extent": null,
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    {
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      "parent": "part/2/crossheading/conduct-of-investigations"
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    {
      "path": "part/3",
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    },
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    },
    {
      "path": "section/35",
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      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-35",
      "extent": null,
      "status": null,
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    },
    {
      "path": "section/36",
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      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-36",
      "extent": null,
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    },
    {
      "path": "section/37",
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      "number": "37",
      "heading": "Model complaints handling procedures",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-37",
      "extent": null,
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    },
    {
      "path": "section/38",
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      "number": "38",
      "heading": "Obligation for listed authority to comply with model CHPs",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-38",
      "extent": null,
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    {
      "path": "section/39",
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      "heading": "Declaration of non-compliance of complaints handling procedure",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-39",
      "extent": null,
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      "path": "section/40",
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    },
    {
      "path": "section/41",
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      "number": "41",
      "heading": "Application of other enactments",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-41",
      "extent": null,
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    },
    {
      "path": "section/42",
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      "heading": "Promotion of best practice etc.",
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      "extent": null,
      "status": null,
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    },
    {
      "path": "part/4",
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      "heading": "MISCELLANEOUS AND GENERAL",
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    },
    {
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    },
    {
      "path": "section/43",
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    },
    {
      "path": "section/44",
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    },
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      "path": "section/45",
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    },
    {
      "path": "section/46",
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      "heading": "Reports to the Assembly",
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      "extent": null,
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    },
    {
      "path": "section/47",
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      "heading": "Reports and privileged information",
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      "extent": null,
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    },
    {
      "path": "part/4/crossheading/protection-from-defamation",
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      "heading": "Protection from defamation",
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      "status": null,
      "parent": "part/4"
    },
    {
      "path": "section/48",
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      "number": "48",
      "heading": "Privilege for certain publications",
      "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-48",
      "extent": null,
      "status": null,
      "parent": "part/4/crossheading/protection-from-defamation"
    },
    {
      "path": "part/4/crossheading/disclosure",
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    {
      "path": "section/49",
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      "extent": "N.I.",
      "status": null,
      "parent": "part/4/crossheading/disclosure"
    },
    {
      "path": "section/50",
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      "number": "50",
      "heading": "Disclosure contrary to public interest",
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      "extent": null,
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      "parent": "part/4/crossheading/disclosure"
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    {
      "path": "part/4/crossheading/consultation-and-cooperation-with-other-ombudsmen",
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