# Public Services Ombudsman Act (Northern Ireland) 2016, Section 11: Purposes of investigation


The purposes of an investigation are—
(a) to ascertain if—
(i) the matter properly warrants investigation, and
(ii) the allegations contained in a complaint are in substance true,
(b) where it appears to the Ombudsman to be desirable, to bring about a settlement, including by recommending that—
(i) action be taken by the person aggrieved or listed authority, or
(ii) the listed authority make a payment to the person aggrieved, and
(c) in the case of an investigation under—
(i) section 8(4)(a), to ascertain if there is systemic maladministration,
(ii) section 8(4)(b), to ascertain if there is systemic injustice.

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Source: https://www.legislation.gov.uk/nia/2016/4/section/11 (the official version)
Page: https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-11
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.