# Public Services Ombudsman Act (Northern Ireland) 2016, Section 24: Complaints handling procedure to be invoked and exhausted


(1) The Ombudsman may investigate a complaint under section 5 only if satisfied that the person aggrieved has invoked and exhausted the listed authority's complaints handling procedure.
(2) But the Ombudsman may investigate a complaint despite the requirements of this section not being met, if there are special circumstances which make it proper to do so.

---
Source: https://www.legislation.gov.uk/nia/2016/4/section/24 (the official version)
Page: https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-24
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.