{
  "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-25",
  "json_url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-25.json",
  "legislation": "nia/2016/4",
  "legislation_title": "Public Services Ombudsman Act (Northern Ireland) 2016",
  "legislation_url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016",
  "path": "section/25",
  "kind": "section",
  "number": "25",
  "heading": "Duty to inform person aggrieved about the Ombudsman",
  "text": "(1) This section applies where a listed authority's complaints handling procedure is exhausted.\n(2) The authority must, within 2 weeks of the day on which the complaints handling procedure is exhausted give the person aggrieved a written notice stating—\n(a) that the complaints handling procedure is exhausted, and\n(b) that the person aggrieved may, if dissatisfied, refer the complaint to the Ombudsman.\n(3) A notice under subsection (2) must—\n(a) inform the person aggrieved of the time limit for referring the complaint to the Ombudsman, and\n(b) provide details of how to contact the Ombudsman.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/nia/2016/4/section/25",
    "retrieved_at": "2026-11-06T03:33:14.036130+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}