# Public Services Ombudsman Act (Northern Ireland) 2016, Section 27: Meaning of exhausting the complaints handling procedure


Acomplaints handling procedure is exhausted when—
(a) a final decision is made on the complaint,
(b) it is determined not to deal with the complaint, or
(c) it is determined not to deal any further with the complaint.

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Source: https://www.legislation.gov.uk/nia/2016/4/section/27 (the official version)
Page: https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-27
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.