{
  "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-36",
  "json_url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-36.json",
  "legislation": "nia/2016/4",
  "legislation_title": "Public Services Ombudsman Act (Northern Ireland) 2016",
  "legislation_url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016",
  "path": "section/36",
  "kind": "section",
  "number": "36",
  "heading": "Obligation for listed authority to have complaints handling procedure",
  "text": "(1) A listed authority must ensure—\n(a) it has a complaints handling procedure in respect of action taken by the listed authority, and\n(b) any such procedure complies with the statement of principles.\n(2) A listed authority which is responsible for a complaints handling procedure—\n(a) in relation to, or\n(b) operated by,\nanother listed authority, must ensure the procedure complies with the statement of principles.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "I",
      "label": "I1",
      "text": "S. 36 in operation at 24.5.2021 by S.R. 2021/113, art. 3"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/nia/2016/4/section/36",
    "retrieved_at": "2026-11-06T03:33:14.036130+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}