# Public Services Ombudsman Act (Northern Ireland) 2016, Section 36: Obligation for listed authority to have complaints handling procedure


(1) A listed authority must ensure—
(a) it has a complaints handling procedure in respect of action taken by the listed authority, and
(b) any such procedure complies with the statement of principles.
(2) A listed authority which is responsible for a complaints handling procedure—
(a) in relation to, or
(b) operated by,
another listed authority, must ensure the procedure complies with the statement of principles.

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Source: https://www.legislation.gov.uk/nia/2016/4/section/36 (the official version)
Page: https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-36
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.