{
  "url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-37",
  "json_url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016/section-37.json",
  "legislation": "nia/2016/4",
  "legislation_title": "Public Services Ombudsman Act (Northern Ireland) 2016",
  "legislation_url": "https://openlegislation.uk/public-services-ombudsman-act-northern-ireland-2016",
  "path": "section/37",
  "kind": "section",
  "number": "37",
  "heading": "Model complaints handling procedures",
  "text": "(1) The Ombudsman may publish model complaints handling procedures for listed authorities.\n(2) A model complaints handling procedure (referred to in this Act as a “model CHP”) must comply with the statement of principles.\n(3) The Ombudsman may publish different model CHPs for different purposes.\n(4) Before publishing a model CHP the Ombudsman must consult such listed authorities and other persons as the Ombudsman thinks fit.\n(5) The Ombudsman may from time to time revise and re-publish any model CHP; and in doing so, subsection (4) applies.\n(6) Where a model CHP is revised and re-published, section 38 has effect with the following modifications—\n(a) any specification under section 38(1) in relation to the model CHP continues in effect as a specification in relation to the revised and re-published model CHP,\n(b) any other reference to a model CHP is to the model CHP as revised and re-published,\n(c) section 38(2)(b) is omitted.\n(7) The Ombudsman may withdraw any model CHP at any time; and any specification under section 38(1) in relation to the model CHP ceases to have effect upon that withdrawal.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "I",
      "label": "I1",
      "text": "S. 37 in operation at 24.5.2021 by S.R. 2021/113, art. 3"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/nia/2016/4/section/37",
    "retrieved_at": "2026-11-06T03:33:14.036130+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}