{
  "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005",
  "json_url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005.json",
  "id": "ukpga/2005/10",
  "title": "Public Services Ombudsman (Wales) Act 2005",
  "short_title": "Public Services Ombudsman (Wales) Act 2005",
  "long_title": "An Act to establish and make provision about the office of Public Services Ombudsman for Wales; to make provision about the functions of the Public Services Ombudsman for Wales; to make provision about compensation; to abolish the Commission for Local Administration in Wales and the offices of Welsh Administration Ombudsman, Health Service Commissioner for Wales and Social Housing Ombudsman for Wales; and for connected purposes.",
  "citation": "2005 c. 10",
  "type": "ukpga",
  "year": "2005",
  "number": "10",
  "version": "current",
  "date": "2005-04-07",
  "revised": true,
  "valid_from": "2019-07-23",
  "extent": "E+W",
  "unapplied_effects": 4,
  "provisions": [
    {
      "path": "introduction",
      "kind": "introduction",
      "number": null,
      "heading": "Introductory text",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/introduction",
      "extent": "E+W",
      "status": null,
      "parent": null
    },
    {
      "path": "part/1",
      "kind": "part",
      "number": "1",
      "heading": "The Public Services Ombudsman for Wales",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "section/1",
      "kind": "section",
      "number": "1",
      "heading": "The Public Services Ombudsman for Wales",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-1",
      "extent": null,
      "status": null,
      "parent": "part/1"
    },
    {
      "path": "part/2",
      "kind": "part",
      "number": "2",
      "heading": "Investigation of complaints relating to listed authorities",
      "url": null,
      "extent": "E+W",
      "status": null,
      "parent": null
    },
    {
      "path": "part/2/crossheading/power-of-investigation",
      "kind": "crossheading",
      "number": null,
      "heading": "Power of investigation",
      "url": null,
      "extent": null,
      "status": null,
      "parent": "part/2"
    },
    {
      "path": "section/2",
      "kind": "section",
      "number": "2",
      "heading": "Power of investigation",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-2",
      "extent": "E+W",
      "status": null,
      "parent": "part/2/crossheading/power-of-investigation"
    },
    {
      "path": "section/3",
      "kind": "section",
      "number": "3",
      "heading": "Alternative resolution of complaints",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-3",
      "extent": null,
      "status": null,
      "parent": "part/2/crossheading/power-of-investigation"
    },
    {
      "path": "part/2/crossheading/complaints",
      "kind": "crossheading",
      "number": null,
      "heading": "Complaints",
      "url": null,
      "extent": null,
      "status": null,
      "parent": "part/2"
    },
    {
      "path": "section/4",
      "kind": "section",
      "number": "4",
      "heading": "Who can complain",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-4",
      "extent": "E+W",
      "status": null,
      "parent": "part/2/crossheading/complaints"
    },
    {
      "path": "section/5",
      "kind": "section",
      "number": "5",
      "heading": "Requirements: complaints made to the Ombudsman",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-5",
      "extent": null,
      "status": null,
      "parent": "part/2/crossheading/complaints"
    },
    {
      "path": "section/6",
      "kind": "section",
      "number": "6",
      "heading": "Requirements: complaints referred to the Ombudsman",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-6",
      "extent": null,
      "status": null,
      "parent": "part/2/crossheading/complaints"
    },
    {
      "path": "part/2/crossheading/matters-which-may-be-investigated",
      "kind": "crossheading",
      "number": null,
      "heading": "Matters which may be investigated",
      "url": null,
      "extent": null,
      "status": null,
      "parent": "part/2"
    },
    {
      "path": "section/7",
      "kind": "section",
      "number": "7",
      "heading": "Matters which may be investigated",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-7",
      "extent": "E+W",
      "status": null,
      "parent": "part/2/crossheading/matters-which-may-be-investigated"
    },
    {
      "path": "section/8",
      "kind": "section",
      "number": "8",
      "heading": "Exclusion: matters not relating to Wales",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-8",
      "extent": "E+W",
      "status": null,
      "parent": "part/2/crossheading/matters-which-may-be-investigated"
    },
    {
      "path": "section/9",
      "kind": "section",
      "number": "9",
      "heading": "Exclusion: other remedies",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-9",
      "extent": "E+W",
      "status": null,
      "parent": "part/2/crossheading/matters-which-may-be-investigated"
    },
    {
      "path": "section/10",
      "kind": "section",
      "number": "10",
      "heading": "Other excluded matters",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-10",
      "extent": "E+W",
      "status": null,
      "parent": "part/2/crossheading/matters-which-may-be-investigated"
    },
    {
      "path": "section/11",
      "kind": "section",
      "number": "11",
      "heading": "Decisions taken without maladministration",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-11",
      "extent": null,
      "status": null,
      "parent": "part/2/crossheading/matters-which-may-be-investigated"
    },
    {
      "path": "part/2/crossheading/decisions-not-to-investigate-etc",
      "kind": "crossheading",
      "number": null,
      "heading": "Decisions not to investigate etc.",
      "url": null,
      "extent": null,
      "status": null,
      "parent": "part/2"
    },
    {
      "path": "section/12",
      "kind": "section",
      "number": "12",
      "heading": "Decisions not to investigate or to discontinue investigation",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-12",
      "extent": "E+W",
      "status": null,
      "parent": "part/2/crossheading/decisions-not-to-investigate-etc"
    },
    {
      "path": "part/2/crossheading/investigation-procedure-and-evidence",
      "kind": "crossheading",
      "number": null,
      "heading": "Investigation procedure and evidence",
      "url": null,
      "extent": null,
      "status": null,
      "parent": "part/2"
    },
    {
      "path": "section/13",
      "kind": "section",
      "number": "13",
      "heading": "Investigation procedure",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-13",
      "extent": "E+W",
      "status": null,
      "parent": "part/2/crossheading/investigation-procedure-and-evidence"
    },
    {
      "path": "section/14",
      "kind": "section",
      "number": "14",
      "heading": "Information, documents, evidence and facilities",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-14",
      "extent": "E+W",
      "status": null,
      "parent": "part/2/crossheading/investigation-procedure-and-evidence"
    },
    {
      "path": "section/15",
      "kind": "section",
      "number": "15",
      "heading": "Obstruction and contempt",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-15",
      "extent": null,
      "status": null,
      "parent": "part/2/crossheading/investigation-procedure-and-evidence"
    },
    {
      "path": "part/2/crossheading/reports-of-investigations",
      "kind": "crossheading",
      "number": null,
      "heading": "Reports of investigations",
      "url": null,
      "extent": null,
      "status": null,
      "parent": "part/2"
    },
    {
      "path": "section/16",
      "kind": "section",
      "number": "16",
      "heading": "Reports of investigations",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-16",
      "extent": "E+W",
      "status": null,
      "parent": "part/2/crossheading/reports-of-investigations"
    },
    {
      "path": "section/17",
      "kind": "section",
      "number": "17",
      "heading": "Publicising reports",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-17",
      "extent": null,
      "status": null,
      "parent": "part/2/crossheading/reports-of-investigations"
    },
    {
      "path": "section/18",
      "kind": "section",
      "number": "18",
      "heading": "Publicising reports: health care providers",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-18",
      "extent": null,
      "status": null,
      "parent": "part/2/crossheading/reports-of-investigations"
    },
    {
      "path": "section/19",
      "kind": "section",
      "number": "19",
      "heading": "Action following receipt of a report",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-19",
      "extent": null,
      "status": null,
      "parent": "part/2/crossheading/reports-of-investigations"
    },
    {
      "path": "section/20",
      "kind": "section",
      "number": "20",
      "heading": "Non-action following receipt of a report",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-20",
      "extent": null,
      "status": "prospective",
      "parent": "part/2/crossheading/reports-of-investigations"
    },
    {
      "path": "section/21",
      "kind": "section",
      "number": "21",
      "heading": "Reports: alternative procedure",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-21",
      "extent": "E+W",
      "status": null,
      "parent": "part/2/crossheading/reports-of-investigations"
    },
    {
      "path": "part/2/crossheading/special-reports",
      "kind": "crossheading",
      "number": null,
      "heading": "Special reports",
      "url": null,
      "extent": null,
      "status": null,
      "parent": "part/2"
    },
    {
      "path": "section/22",
      "kind": "section",
      "number": "22",
      "heading": "Special reports",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-22",
      "extent": null,
      "status": null,
      "parent": "part/2/crossheading/special-reports"
    },
    {
      "path": "section/23",
      "kind": "section",
      "number": "23",
      "heading": "Special reports: supplementary",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-23",
      "extent": "E+W",
      "status": null,
      "parent": "part/2/crossheading/special-reports"
    },
    {
      "path": "section/24",
      "kind": "section",
      "number": "24",
      "heading": "Special reports relating to the Welsh Assembly Government etc.",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-24",
      "extent": "E+W",
      "status": null,
      "parent": "part/2/crossheading/special-reports"
    },
    {
      "path": "part/2/crossheading/consultation-and-cooperation",
      "kind": "crossheading",
      "number": null,
      "heading": "...",
      "url": null,
      "extent": "E+W",
      "status": null,
      "parent": "part/2"
    },
    {
      "path": "section/25",
      "kind": "section",
      "number": "25",
      "heading": "Consultation and co-operation with other ombudsmen",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-25",
      "extent": "E+W",
      "status": "repealed",
      "parent": "part/2/crossheading/consultation-and-cooperation"
    },
    {
      "path": "section/25A",
      "kind": "section",
      "number": "25A",
      "heading": "Working jointly with the Commissioner for Older People in Wales",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-25A",
      "extent": null,
      "status": "repealed",
      "parent": "part/2/crossheading/consultation-and-cooperation"
    },
    {
      "path": "section/25B",
      "kind": "section",
      "number": "25B",
      "heading": "Working collaboratively with the Commissioner for Older People in Wales",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-25B",
      "extent": null,
      "status": "repealed",
      "parent": "part/2/crossheading/consultation-and-cooperation"
    },
    {
      "path": "part/2/crossheading/disclosure",
      "kind": "crossheading",
      "number": null,
      "heading": "...",
      "url": null,
      "extent": null,
      "status": null,
      "parent": "part/2"
    },
    {
      "path": "section/26",
      "kind": "section",
      "number": "26",
      "heading": "Disclosure of information",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-26",
      "extent": "E+W",
      "status": "repealed",
      "parent": "part/2/crossheading/disclosure"
    },
    {
      "path": "section/27",
      "kind": "section",
      "number": "27",
      "heading": "Disclosure prejudicial to safety of State or contrary to public interest",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-27",
      "extent": "E+W",
      "status": "repealed",
      "parent": "part/2/crossheading/disclosure"
    },
    {
      "path": "part/2/crossheading/listed-authorities",
      "kind": "crossheading",
      "number": null,
      "heading": "Listed authorities",
      "url": null,
      "extent": null,
      "status": null,
      "parent": "part/2"
    },
    {
      "path": "section/28",
      "kind": "section",
      "number": "28",
      "heading": "Listed authorities",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-28",
      "extent": "E+W",
      "status": null,
      "parent": "part/2/crossheading/listed-authorities"
    },
    {
      "path": "section/29",
      "kind": "section",
      "number": "29",
      "heading": "Restrictions on power to amend Schedule 3",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-29",
      "extent": "E+W",
      "status": null,
      "parent": "part/2/crossheading/listed-authorities"
    },
    {
      "path": "section/30",
      "kind": "section",
      "number": "30",
      "heading": "Provisions in orders adding persons to Schedule 3",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-30",
      "extent": "E+W",
      "status": null,
      "parent": "part/2/crossheading/listed-authorities"
    },
    {
      "path": "part/2/crossheading/miscellaneous",
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      "heading": "Miscellaneous",
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      "status": null,
      "parent": "part/2"
    },
    {
      "path": "section/31",
      "kind": "section",
      "number": "31",
      "heading": "Power to issue guidance",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-31",
      "extent": null,
      "status": null,
      "parent": "part/2/crossheading/miscellaneous"
    },
    {
      "path": "section/32",
      "kind": "section",
      "number": "32",
      "heading": "Protection from defamation claims",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-32",
      "extent": "E+W",
      "status": "repealed",
      "parent": "part/2/crossheading/miscellaneous"
    },
    {
      "path": "section/33",
      "kind": "section",
      "number": "33",
      "heading": "Publicity for complaints procedures",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-33",
      "extent": "E+W",
      "status": null,
      "parent": "part/2/crossheading/miscellaneous"
    },
    {
      "path": "section/34",
      "kind": "section",
      "number": "34",
      "heading": "Compensation for the person aggrieved",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-34",
      "extent": null,
      "status": null,
      "parent": "part/2/crossheading/miscellaneous"
    },
    {
      "path": "part/2A",
      "kind": "part",
      "number": "2A",
      "heading": "INVESTIGATION OF COMPLAINTS RELATING TO OTHER PERSONS: SOCIAL CARE AND PALLIATIVE CARE",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "part/2A/crossheading/application-of-this-part",
      "kind": "crossheading",
      "number": null,
      "heading": "Application of this Part",
      "url": null,
      "extent": null,
      "status": null,
      "parent": "part/2A"
    },
    {
      "path": "section/34A",
      "kind": "section",
      "number": "34A",
      "heading": "Matters to which this Part applies",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-34A",
      "extent": null,
      "status": null,
      "parent": "part/2A/crossheading/application-of-this-part"
    },
    {
      "path": "part/2A/crossheading/investigation-of-complaints",
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      "number": null,
      "heading": "Investigation of complaints",
      "url": null,
      "extent": null,
      "status": null,
      "parent": "part/2A"
    },
    {
      "path": "section/34B",
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      "number": "34B",
      "heading": "Power to investigate complaints",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-34B",
      "extent": null,
      "status": null,
      "parent": "part/2A/crossheading/investigation-of-complaints"
    },
    {
      "path": "section/34C",
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      "number": "34C",
      "heading": "Alternative resolution of complaints",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-34C",
      "extent": null,
      "status": null,
      "parent": "part/2A/crossheading/investigation-of-complaints"
    },
    {
      "path": "section/34D",
      "kind": "section",
      "number": "34D",
      "heading": "Who can complain",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-34D",
      "extent": null,
      "status": null,
      "parent": "part/2A/crossheading/investigation-of-complaints"
    },
    {
      "path": "section/34E",
      "kind": "section",
      "number": "34E",
      "heading": "Requirements: complaints made to the Ombudsman",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-34E",
      "extent": null,
      "status": null,
      "parent": "part/2A/crossheading/investigation-of-complaints"
    },
    {
      "path": "section/34F",
      "kind": "section",
      "number": "34F",
      "heading": "Requirements: complaints referred to the Ombudsman",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-34F",
      "extent": null,
      "status": null,
      "parent": "part/2A/crossheading/investigation-of-complaints"
    },
    {
      "path": "part/2A/crossheading/decisions-not-to-investigate-etc",
      "kind": "crossheading",
      "number": null,
      "heading": "Decisions not to investigate etc",
      "url": null,
      "extent": null,
      "status": null,
      "parent": "part/2A"
    },
    {
      "path": "section/34G",
      "kind": "section",
      "number": "34G",
      "heading": "Decisions not to investigate complaints or to discontinue investigations",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-34G",
      "extent": null,
      "status": null,
      "parent": "part/2A/crossheading/decisions-not-to-investigate-etc"
    },
    {
      "path": "part/2A/crossheading/investigation-procedure-and-evidence",
      "kind": "crossheading",
      "number": null,
      "heading": "Investigation procedure and evidence",
      "url": null,
      "extent": null,
      "status": null,
      "parent": "part/2A"
    },
    {
      "path": "section/34H",
      "kind": "section",
      "number": "34H",
      "heading": "Investigation procedure",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-34H",
      "extent": null,
      "status": null,
      "parent": "part/2A/crossheading/investigation-procedure-and-evidence"
    },
    {
      "path": "section/34I",
      "kind": "section",
      "number": "34I",
      "heading": "Information, documents, evidence and facilities",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-34I",
      "extent": null,
      "status": null,
      "parent": "part/2A/crossheading/investigation-procedure-and-evidence"
    },
    {
      "path": "section/34J",
      "kind": "section",
      "number": "34J",
      "heading": "Obstruction and contempt",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-34J",
      "extent": null,
      "status": null,
      "parent": "part/2A/crossheading/investigation-procedure-and-evidence"
    },
    {
      "path": "part/2A/crossheading/reports-about-investigations",
      "kind": "crossheading",
      "number": null,
      "heading": "Reports about investigations",
      "url": null,
      "extent": null,
      "status": null,
      "parent": "part/2A"
    },
    {
      "path": "section/34K",
      "kind": "section",
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      "heading": "Investigation reports",
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