{
  "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-34D",
  "json_url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-34D.json",
  "legislation": "ukpga/2005/10",
  "legislation_title": "Public Services Ombudsman (Wales) Act 2005",
  "legislation_url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005",
  "path": "section/34D",
  "kind": "section",
  "number": "34D",
  "heading": "Who can complain",
  "text": "(1) The persons entitled to make a complaint to the Ombudsman are—\n(a) a member of the public (referred to in this Part as “the person aggrieved”) who claims or claimed to have sustained injustice or hardship as a result of a matter to which this Part applies,\n(b) a person authorised in writing by the person aggrieved to act on that person's behalf, or\n(c) if the person aggrieved is not capable of authorising a person to act on his or her behalf (for example because the person has died), a person who appears to the Ombudsman to be appropriate to act on behalf of the person aggrieved.\n(2) “Member of the public” does not include a person acting in his or her capacity as—\n(a) a care home provider,\n(b) a domiciliary care provider,\n(c) an independent palliative care provider, or\n(d) a listed authority.\n(3) It is for the Ombudsman to determine any question of whether a person is entitled under this section to make a complaint.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Pts. 2A, 2B inserted (1.11.2014) by Social Services and Well-being (Wales) Act 2014 (anaw 4), s. 199(2), Sch. 3 para. 2 (with Sch. 3 para. 3); S.I. 2014/2718, art. 2(b)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ukpga/2005/10/section/34D",
    "retrieved_at": "2026-10-29T09:16:22.218266+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}