{
  "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-4",
  "json_url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-4.json",
  "legislation": "ukpga/2005/10",
  "legislation_title": "Public Services Ombudsman (Wales) Act 2005",
  "legislation_url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2005",
  "path": "section/4",
  "kind": "section",
  "number": "4",
  "heading": "Who can complain",
  "text": "(1) The persons entitled to make a complaint to the Ombudsman under this Part are—\n(a) a member of the public (in this Part referred to as “the person aggrieved”) who claims or claimed to have sustained injustice or hardship in consequence of a matter which the Ombudsman is entitled to investigate under sections 7 to 11;\n(b) a person authorised by the person aggrieved to act on his behalf;\n(c) if the person aggrieved is not capable of authorising a person to act on his behalf (for example because he has died), a person who appears to the Ombudsman to be appropriate to act on behalf of the person aggrieved.\n(2) “Member of the public” means any person other than a listed authority acting in its capacity as such.\n(3) It is for the Ombudsman to determine any question of whether a person is entitled under this section to make a complaint to him.",
  "extent": "E+W",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Words in s. 4(1) inserted (1.11.2014) by Social Services and Well-being (Wales) Act 2014 (anaw 4), s. 199(2), Sch. 3 para. 16(a); S.I. 2014/2718, art. 2(b)"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Word in s. 4(1)(a) substituted (1.11.2014) by Social Services and Well-being (Wales) Act 2014 (anaw 4), s. 199(2), Sch. 3 para. 16(b); S.I. 2014/2718, art. 2(b)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/ukpga/2005/10/section/4",
    "retrieved_at": "2026-10-29T09:16:22.218266+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}