# Public Services Ombudsman (Wales) Act 2005, Section 4: Who can complain

Extent: E+W

(1) The persons entitled to make a complaint to the Ombudsman under this Part are—
(a) a member of the public (in this Part referred to as “the person aggrieved”) who claims or claimed to have sustained injustice or hardship in consequence of a matter which the Ombudsman is entitled to investigate under sections 7 to 11;
(b) a person authorised by the person aggrieved to act on his behalf;
(c) if the person aggrieved is not capable of authorising a person to act on his behalf (for example because he has died), a person who appears to the Ombudsman to be appropriate to act on behalf of the person aggrieved.
(2) “Member of the public” means any person other than a listed authority acting in its capacity as such.
(3) It is for the Ombudsman to determine any question of whether a person is entitled under this section to make a complaint to him.

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Source: https://www.legislation.gov.uk/ukpga/2005/10/section/4 (the official version)
Page: https://openlegislation.uk/public-services-ombudsman-wales-act-2005/section-4
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.