{
  "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019",
  "json_url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019.json",
  "id": "anaw/2019/3",
  "title": "Public Services Ombudsman (Wales) Act 2019",
  "short_title": "Public Services Ombudsman (Wales) Act 2019",
  "long_title": "An Act of the National Assembly for Wales to make provision about the office of the Public Services Ombudsman for Wales; to make provision about the functions of the Public Services Ombudsman for Wales; to make provision about compensation; and for connected purposes.",
  "citation": "2019 anaw 3",
  "type": "anaw",
  "year": "2019",
  "number": "3",
  "version": "current",
  "date": "2019-05-22",
  "revised": true,
  "valid_from": "2026-10-01",
  "extent": "E+W",
  "unapplied_effects": 3,
  "provisions": [
    {
      "path": "introduction",
      "kind": "introduction",
      "number": null,
      "heading": "Introductory text",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/introduction",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "part/1",
      "kind": "part",
      "number": "1",
      "heading": "INTRODUCTION",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "section/1",
      "kind": "section",
      "number": "1",
      "heading": "Overview",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-1",
      "extent": null,
      "status": null,
      "parent": "part/1"
    },
    {
      "path": "part/2",
      "kind": "part",
      "number": "2",
      "heading": "THE PUBLIC SERVICES OMBUDSMAN FOR WALES",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "section/2",
      "kind": "section",
      "number": "2",
      "heading": "The Public Services Ombudsman for Wales",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-2",
      "extent": null,
      "status": null,
      "parent": "part/2"
    },
    {
      "path": "part/3",
      "kind": "part",
      "number": "3",
      "heading": "INVESTIGATIONS",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "part/3/crossheading/power-of-investigation",
      "kind": "crossheading",
      "number": null,
      "heading": "Power of investigation",
      "url": null,
      "extent": null,
      "status": null,
      "parent": "part/3"
    },
    {
      "path": "section/3",
      "kind": "section",
      "number": "3",
      "heading": "Power to investigate complaints",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-3",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/power-of-investigation"
    },
    {
      "path": "section/4",
      "kind": "section",
      "number": "4",
      "heading": "Power to investigate on own initiative",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-4",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/power-of-investigation"
    },
    {
      "path": "section/5",
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      "heading": "Criteria for own initiative investigations",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-5",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/power-of-investigation"
    },
    {
      "path": "section/6",
      "kind": "section",
      "number": "6",
      "heading": "Alternative resolution of matters",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-6",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/power-of-investigation"
    },
    {
      "path": "part/3/crossheading/complaints",
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      "number": null,
      "heading": "Complaints",
      "url": null,
      "extent": null,
      "status": null,
      "parent": "part/3"
    },
    {
      "path": "section/7",
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      "number": "7",
      "heading": "Who can complain",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-7",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/complaints"
    },
    {
      "path": "section/8",
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      "heading": "Requirements: complaints made to the Ombudsman",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-8",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/complaints"
    },
    {
      "path": "section/9",
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      "heading": "Requirements: complaints referred to the Ombudsman",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-9",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/complaints"
    },
    {
      "path": "section/10",
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      "heading": "Records of complaints",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-10",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/complaints"
    },
    {
      "path": "part/3/crossheading/matters-which-may-be-investigated",
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      "heading": "Matters which may be investigated",
      "url": null,
      "extent": null,
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      "parent": "part/3"
    },
    {
      "path": "section/11",
      "kind": "section",
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      "heading": "Matters which may be investigated",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-11",
      "extent": null,
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      "parent": "part/3/crossheading/matters-which-may-be-investigated"
    },
    {
      "path": "section/12",
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      "number": "12",
      "heading": "Exclusion: matters not relating to Wales",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-12",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/matters-which-may-be-investigated"
    },
    {
      "path": "section/13",
      "kind": "section",
      "number": "13",
      "heading": "Exclusion: other remedies",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-13",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/matters-which-may-be-investigated"
    },
    {
      "path": "section/14",
      "kind": "section",
      "number": "14",
      "heading": "Other excluded matters",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-14",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/matters-which-may-be-investigated"
    },
    {
      "path": "section/15",
      "kind": "section",
      "number": "15",
      "heading": "Decisions taken without maladministration",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-15",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/matters-which-may-be-investigated"
    },
    {
      "path": "part/3/crossheading/ancillary-investigations",
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      "heading": "Ancillary investigations",
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      "parent": "part/3"
    },
    {
      "path": "section/16",
      "kind": "section",
      "number": "16",
      "heading": "Power to investigate other health-related services",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-16",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/ancillary-investigations"
    },
    {
      "path": "part/3/crossheading/decisions-not-to-investigate-etc",
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      "heading": "Decisions not to investigate etc",
      "url": null,
      "extent": null,
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      "parent": "part/3"
    },
    {
      "path": "section/17",
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      "heading": "Decisions not to investigate or to discontinue investigation",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-17",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/decisions-not-to-investigate-etc"
    },
    {
      "path": "part/3/crossheading/investigation-procedure-and-evidence",
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      "heading": "Investigation procedure and evidence",
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      "parent": "part/3"
    },
    {
      "path": "section/18",
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      "number": "18",
      "heading": "Investigation procedure",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-18",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/investigation-procedure-and-evidence"
    },
    {
      "path": "section/19",
      "kind": "section",
      "number": "19",
      "heading": "Information, documents, evidence and facilities",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-19",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/investigation-procedure-and-evidence"
    },
    {
      "path": "section/20",
      "kind": "section",
      "number": "20",
      "heading": "Obstruction and contempt",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-20",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/investigation-procedure-and-evidence"
    },
    {
      "path": "section/21",
      "kind": "section",
      "number": "21",
      "heading": "Obstruction and contempt: costs recovery",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-21",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/investigation-procedure-and-evidence"
    },
    {
      "path": "section/22",
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      "heading": "Serving a costs recovery notice",
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      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/investigation-procedure-and-evidence"
    },
    {
      "path": "part/3/crossheading/reports-of-investigations",
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    {
      "path": "section/23",
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      "heading": "Reports of investigations",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-23",
      "extent": null,
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      "parent": "part/3/crossheading/reports-of-investigations"
    },
    {
      "path": "section/24",
      "kind": "section",
      "number": "24",
      "heading": "Publicising reports",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-24",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/reports-of-investigations"
    },
    {
      "path": "section/25",
      "kind": "section",
      "number": "25",
      "heading": "Publicising reports: health care providers",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-25",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/reports-of-investigations"
    },
    {
      "path": "section/26",
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      "number": "26",
      "heading": "Action following receipt of a report",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-26",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/reports-of-investigations"
    },
    {
      "path": "section/27",
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      "heading": "Reports: alternative procedure",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-27",
      "extent": null,
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      "parent": "part/3/crossheading/reports-of-investigations"
    },
    {
      "path": "part/3/crossheading/special-reports",
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    },
    {
      "path": "section/28",
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      "heading": "Special reports",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-28",
      "extent": null,
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      "parent": "part/3/crossheading/special-reports"
    },
    {
      "path": "section/29",
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      "number": "29",
      "heading": "Special reports: supplementary",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-29",
      "extent": null,
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      "parent": "part/3/crossheading/special-reports"
    },
    {
      "path": "section/30",
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      "number": "30",
      "heading": "Special reports relating to the Welsh Government and the National Assembly for Wales Commission",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-30",
      "extent": null,
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      "parent": "part/3/crossheading/special-reports"
    },
    {
      "path": "part/3/crossheading/listed-authorities",
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      "heading": "Listed authorities",
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      "parent": "part/3"
    },
    {
      "path": "section/31",
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      "heading": "Listed authorities",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-31",
      "extent": null,
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      "parent": "part/3/crossheading/listed-authorities"
    },
    {
      "path": "section/32",
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      "number": "32",
      "heading": "Restrictions on power to amend Schedule 3",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-32",
      "extent": null,
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      "parent": "part/3/crossheading/listed-authorities"
    },
    {
      "path": "section/33",
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      "heading": "Provisions in regulations adding persons to Schedule 3",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-33",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/listed-authorities"
    },
    {
      "path": "section/34",
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      "heading": "Power to issue guidance",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-34",
      "extent": null,
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      "parent": "part/3/crossheading/listed-authorities"
    },
    {
      "path": "part/3/crossheading/compensation",
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      "heading": "Compensation",
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      "parent": "part/3"
    },
    {
      "path": "section/35",
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      "number": "35",
      "heading": "Compensation for the person aggrieved",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-35",
      "extent": null,
      "status": null,
      "parent": "part/3/crossheading/compensation"
    },
    {
      "path": "part/4",
      "kind": "part",
      "number": "4",
      "heading": "LISTED AUTHORITIES: COMPLAINTS-HANDLING PROCEDURES",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "section/36",
      "kind": "section",
      "number": "36",
      "heading": "Complaints-handling: statement of principles",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-36",
      "extent": null,
      "status": null,
      "parent": "part/4"
    },
    {
      "path": "section/37",
      "kind": "section",
      "number": "37",
      "heading": "Model complaints-handling procedures",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-37",
      "extent": null,
      "status": null,
      "parent": "part/4"
    },
    {
      "path": "section/38",
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      "number": "38",
      "heading": "Model complaints-handling procedures: specification of listed authorities",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-38",
      "extent": null,
      "status": null,
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    },
    {
      "path": "section/39",
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      "number": "39",
      "heading": "Declarations of non-compliance",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-39",
      "extent": null,
      "status": null,
      "parent": "part/4"
    },
    {
      "path": "section/40",
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      "number": "40",
      "heading": "Submission of complaints-handling procedure: general",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-40",
      "extent": null,
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    },
    {
      "path": "section/41",
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      "number": "41",
      "heading": "Complaints-handling procedures: promotion of best practice etc",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-41",
      "extent": null,
      "status": null,
      "parent": "part/4"
    },
    {
      "path": "part/5",
      "kind": "part",
      "number": "5",
      "heading": "INVESTIGATION OF COMPLAINTS RELATING TO OTHER PERSONS: SOCIAL CARE , PALLIATIVE CARE AND DIRECT PAYMENT SERVICES",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "part/5/crossheading/application-of-this-part",
      "kind": "crossheading",
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      "heading": "Application of this Part",
      "url": null,
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      "status": null,
      "parent": "part/5"
    },
    {
      "path": "section/42",
      "kind": "section",
      "number": "42",
      "heading": "Matters to which this Part applies",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-42",
      "extent": null,
      "status": null,
      "parent": "part/5/crossheading/application-of-this-part"
    },
    {
      "path": "part/5/crossheading/investigation-of-complaints",
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      "heading": "Investigation of complaints",
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    },
    {
      "path": "section/43",
      "kind": "section",
      "number": "43",
      "heading": "Power to investigate complaints",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-43",
      "extent": null,
      "status": null,
      "parent": "part/5/crossheading/investigation-of-complaints"
    },
    {
      "path": "section/44",
      "kind": "section",
      "number": "44",
      "heading": "Power to investigate on own initiative",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-44",
      "extent": null,
      "status": null,
      "parent": "part/5/crossheading/investigation-of-complaints"
    },
    {
      "path": "section/45",
      "kind": "section",
      "number": "45",
      "heading": "Criteria for own initiative investigations",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-45",
      "extent": null,
      "status": null,
      "parent": "part/5/crossheading/investigation-of-complaints"
    },
    {
      "path": "section/46",
      "kind": "section",
      "number": "46",
      "heading": "Alternative resolution of matters",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-46",
      "extent": null,
      "status": null,
      "parent": "part/5/crossheading/investigation-of-complaints"
    },
    {
      "path": "section/47",
      "kind": "section",
      "number": "47",
      "heading": "Who can complain",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-47",
      "extent": null,
      "status": null,
      "parent": "part/5/crossheading/investigation-of-complaints"
    },
    {
      "path": "section/48",
      "kind": "section",
      "number": "48",
      "heading": "Requirements: complaints made to the Ombudsman",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-48",
      "extent": null,
      "status": null,
      "parent": "part/5/crossheading/investigation-of-complaints"
    },
    {
      "path": "section/49",
      "kind": "section",
      "number": "49",
      "heading": "Requirements: complaints referred to the Ombudsman",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-49",
      "extent": null,
      "status": null,
      "parent": "part/5/crossheading/investigation-of-complaints"
    },
    {
      "path": "section/50",
      "kind": "section",
      "number": "50",
      "heading": "Records of complaints",
      "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-50",
      "extent": null,
      "status": null,
      "parent": "part/5/crossheading/investigation-of-complaints"
    },
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