{
  "url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-1",
  "json_url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-1.json",
  "legislation": "anaw/2019/3",
  "legislation_title": "Public Services Ombudsman (Wales) Act 2019",
  "legislation_url": "https://openlegislation.uk/public-services-ombudsman-wales-act-2019",
  "path": "section/1",
  "kind": "section",
  "number": "1",
  "heading": "Overview",
  "text": "(1) This Part of the Act is an overview of the main provisions of the Act.\n(2) Part 2 provides for the continuation of the role of the Ombudsman.\n(3) Part 3 makes provision for—\n(a) the Ombudsman to investigate listed authorities;\n(b) who can make and refer complaints to the Ombudsman;\n(c) the matters that may be investigated by the Ombudsman;\n(d) the procedures that apply to the Ombudsman's investigations;\n(e) the Ombudsman's powers to deal with obstruction and contempt;\n(f) the Ombudsman to prepare reports of investigations;\n(g) the Ombudsman to issue guidance to listed authorities about good administrative practice;\n(h) listed authorities to compensate persons aggrieved.\n(4) Part 4 makes provision for—\n(a) the Ombudsman to publish a statement of principles about the complaints-handling procedures of listed authorities, and the Assembly procedure that applies to the statement of principles;\n(b) the Ombudsman to publish model complaints-handling procedures for listed authorities;\n(c) requiring a listed authority to comply with a model complaints-handling procedure that applies to the listed authority;\n(d) the Ombudsman to declare that the complaints-handling procedure of a listed authority does not comply with the model complaints-handling procedure;\n(e) the Ombudsman to promote best practice in relation to complaints-handling.\n(5) Part 5 makes provision for—\n(a) the Ombudsman to investigate social care providers , palliative care providers and direct payment service providers;\n(b) who can make and refer complaints to the Ombudsman about social care , palliative care and direct payment services;\n(c) the matters relating to social care, palliative care and direct payment services that may be investigated by the Ombudsman;\n(d) the procedures that apply to the Ombudsman's investigations into social care , palliative care and direct payment services;\n(e) the Ombudsman to prepare reports of investigations into social care , palliative care and direct payment services.\n(6) Part 6 makes supplementary provision for—\n(a) the Ombudsman to work with other ombudsmen and commissioners etc. in relation to investigations;\n(b) the disclosure and protection of information and publications in relation to investigations.\n(7) Part 7 makes miscellaneous provision, including adding the Ombudsman to Schedule 6 to the Welsh Language Standards (No. 2) Regulations 2016 and a requirement for the review of the operation of this Act by the Assembly.",
  "extent": null,
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Words in s. 1(5)(a) substituted (1.1.2026) by Health and Social Care (Wales) Act 2025 (asc 1), s. 29(2), Sch. 2 para. 6(2)(a); S.I. 2025/1257, art. 4(b)"
    },
    {
      "type": "F",
      "label": "F2",
      "text": "Words in s. 1(5)(b) substituted (1.1.2026) by Health and Social Care (Wales) Act 2025 (asc 1), s. 29(2), Sch. 2 para. 6(2)(b); S.I. 2025/1257, art. 4(b)"
    },
    {
      "type": "F",
      "label": "F3",
      "text": "Words in s. 1(5)(c) substituted (1.1.2026) by Health and Social Care (Wales) Act 2025 (asc 1), s. 29(2), Sch. 2 para. 6(2)(c); S.I. 2025/1257, art. 4(b)"
    },
    {
      "type": "F",
      "label": "F4",
      "text": "Words in s. 1(5)(d) substituted (1.1.2026) by Health and Social Care (Wales) Act 2025 (asc 1), s. 29(2), Sch. 2 para. 6(2)(d); S.I. 2025/1257, art. 4(b)"
    },
    {
      "type": "F",
      "label": "F5",
      "text": "Words in s. 1(5)(e) substituted (1.1.2026) by Health and Social Care (Wales) Act 2025 (asc 1), s. 29(2), Sch. 2 para. 6(2)(e); S.I. 2025/1257, art. 4(b)"
    },
    {
      "type": "I",
      "label": "I1",
      "text": "S. 1 in force at 23.7.2019 by S.I. 2019/1096, reg. 2"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/anaw/2019/3/section/1",
    "retrieved_at": "2026-10-29T20:18:04.001338+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}