# Public Services Ombudsman (Wales) Act 2019, Section 1: Overview


(1) This Part of the Act is an overview of the main provisions of the Act.
(2) Part 2 provides for the continuation of the role of the Ombudsman.
(3) Part 3 makes provision for—
(a) the Ombudsman to investigate listed authorities;
(b) who can make and refer complaints to the Ombudsman;
(c) the matters that may be investigated by the Ombudsman;
(d) the procedures that apply to the Ombudsman's investigations;
(e) the Ombudsman's powers to deal with obstruction and contempt;
(f) the Ombudsman to prepare reports of investigations;
(g) the Ombudsman to issue guidance to listed authorities about good administrative practice;
(h) listed authorities to compensate persons aggrieved.
(4) Part 4 makes provision for—
(a) the Ombudsman to publish a statement of principles about the complaints-handling procedures of listed authorities, and the Assembly procedure that applies to the statement of principles;
(b) the Ombudsman to publish model complaints-handling procedures for listed authorities;
(c) requiring a listed authority to comply with a model complaints-handling procedure that applies to the listed authority;
(d) the Ombudsman to declare that the complaints-handling procedure of a listed authority does not comply with the model complaints-handling procedure;
(e) the Ombudsman to promote best practice in relation to complaints-handling.
(5) Part 5 makes provision for—
(a) the Ombudsman to investigate social care providers , palliative care providers and direct payment service providers;
(b) who can make and refer complaints to the Ombudsman about social care , palliative care and direct payment services;
(c) the matters relating to social care, palliative care and direct payment services that may be investigated by the Ombudsman;
(d) the procedures that apply to the Ombudsman's investigations into social care , palliative care and direct payment services;
(e) the Ombudsman to prepare reports of investigations into social care , palliative care and direct payment services.
(6) Part 6 makes supplementary provision for—
(a) the Ombudsman to work with other ombudsmen and commissioners etc. in relation to investigations;
(b) the disclosure and protection of information and publications in relation to investigations.
(7) Part 7 makes miscellaneous provision, including adding the Ombudsman to Schedule 6 to the Welsh Language Standards (No. 2) Regulations 2016 and a requirement for the review of the operation of this Act by the Assembly.

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Source: https://www.legislation.gov.uk/anaw/2019/3/section/1 (the official version)
Page: https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-1
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.