# Public Services Ombudsman (Wales) Act 2019, Section 47: Who can complain


(1) The persons entitled to make a complaint to the Ombudsman are—
(a) a member of the public (referred to in this Part as “the person aggrieved”) who claims or claimed to have sustained injustice or hardship as a result of a matter to which this Part applies,
(b) a person authorised in writing by the person aggrieved to act on that person's behalf, or
(c) if the person aggrieved is not capable of authorising such a person (for example because the person has died), a person who appears to the Ombudsman to be appropriate to act on behalf of the person aggrieved.
(2) “Member of the public” does not include a person acting in the capacity of—
(a) a care home provider,
(b) a domiciliary care provider,
(c) an independent palliative care provider, ...
(d) a listed authority , or
(e) a direct payment service provider.
(3) It is for the Ombudsman to determine any question of whether a person is entitled under this section to make a complaint.

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Source: https://www.legislation.gov.uk/anaw/2019/3/section/47 (the official version)
Page: https://openlegislation.uk/public-services-ombudsman-wales-act-2019/section-47
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.