# The Public Transport Users' Committee for Scotland Order 2006, Paragraph 2: Making a complaint


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(1) A written complaint shall be made by a notice of complaint sent to the Sub-Committee.
(2) A notice of complaint–
(a) shall be sent to the Sub-Committee within 28 days of the date on which the complainant has been advised that the bus operator has determined the relevant complaint;
(b) shall state the full name and address of the complainant;
(c) may specify some other address as being the address to which documents may be sent in connection with the complaint;
(d) shall specify the date on which the relevant complaint was made and the nature of any determination made by the bus operator on that complaint; and
(e) may include any representations which the complainant wishes to make.
(3) The notice of complaint shall be signed by the complainant or an authorised representative.

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Source: https://www.legislation.gov.uk/ssi/2006/250/schedule/1/paragraph/2 (the official version)
Page: https://openlegislation.uk/public-transport-users-committee-for-scotland-order-2006/schedule-1/paragraph-2
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.