# The Public Transport Users' Committee for Scotland Order 2006, Paragraph 3: Action upon receipt of notice of complaint


–
(1) Upon receiving a notice of complaint in accordance with paragraph 2, the Sub-Committee shall–
(a) send an acknowledgement of receipt to the complainant;
(b) enter particulars of the complaint in a register maintained by the Sub-Committee for that purpose; and
(c) send a copy of the notice of complaint to the bus operator.
(2) Upon receiving a copy of the notice of complaint in accordance with sub-paragraph (1)(c), the bus operator shall within 21 days send to the Sub-Committee a copy of–
(a) the original representations contained in the relevant complaint;
(b) its response to those representations; and
(c) its response to the notice of complaint.

---
Source: https://www.legislation.gov.uk/ssi/2006/250/schedule/1/paragraph/3 (the official version)
Page: https://openlegislation.uk/public-transport-users-committee-for-scotland-order-2006/schedule-1/paragraph-3
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.