Paragraph 5 Determining the complaint

The Sub-Committee shall consider the notice of complaint and any additional representations submitted under paragraph 4(1) by the complainant and any representations and response submitted by the bus operator under paragraphs 3(2) and 4(1) and shall, subject to sub-paragraph (2), determine the complaint.

Where, following consideration under sub-paragraph (1), the Sub-Committee is unable to determine the complaint without further information it may adjourn its consideration to a future date to be specified and request further information from the complainant, bus operator or any other person whom it believes to be in possession of the information so required.

The Sub-Committee shall advise the complainant and bus operator of an adjournment under sub-paragraph (2).

The determination when given shall be entered forthwith in the register maintained under paragraph 3(1)(b) with a statement of the reasons for the decision and the Sub-Committee shall send a copy of that entry to the complainant and bus operator.