# The Re-use of Public Sector Information Regulations 2015, Regulation 17: Internal complaints procedure

Extent: E+W+S+N.I.

(1) A public sector body must establish an internal complaints procedure for determining complaints relating to its compliance with these Regulations.
(2) A person who believes that a public sector body has failed to comply with any requirement of these Regulations may complain in writing to the public sector body in accordance with its internal complaints procedure.
(3) A public sector body must determine any complaint made under paragraph (2) within a reasonable time and thereafter notify the person of its determination without delay.
(4) Notification under paragraph (3) must be in writing and give reasons for the determination.

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Source: https://www.legislation.gov.uk/uksi/2015/1415/regulation/17 (the official version)
Page: https://openlegislation.uk/re-use-of-public-sector-information-regulations-2015/regulation-17
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.