Paragraph 2
In this schedule—
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“within five working days” in relation to the provision of support to a subscriber means within a period of 120 hours beginning with the relevant time and disregarding any day which is not a working day,
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“within two working days” in relation to the provision of support to a subscriber means within a period of 48 hours beginning with the relevant time and disregarding any day which is not a working day.