{
  "url": "https://openlegislation.uk/regulated-services-service-providers-and-responsible-individuals-wales-regulations-2017/regulation-12",
  "json_url": "https://openlegislation.uk/regulated-services-service-providers-and-responsible-individuals-wales-regulations-2017/regulation-12.json",
  "legislation": "wsi/2017/1264",
  "legislation_title": "The Regulated Services (Service Providers and Responsible Individuals) (Wales) Regulations 2017",
  "legislation_url": "https://openlegislation.uk/regulated-services-service-providers-and-responsible-individuals-wales-regulations-2017",
  "path": "regulation/12",
  "kind": "regulation",
  "number": "12",
  "heading": "Requirements to provide the service in accordance with policies and procedures",
  "text": "(1) The service provider must ensure that the following policies and procedures are in place for the service—\nAdmissions and commencement of the service (see Part 4, regulation 14)\nSafeguarding (see Part 8, regulation 27)\nSupporting individuals to manage their money (see Part 8, regulation 28)\nUse of control or restraint (see Part 8, regulation 29)\nStaff support and development (see Part 10. regulation 36)\nStaff discipline (see Part 10, regulation 39)\nInfection control (see Part 14, regulation 56)\nMedication (see Part 14, regulation 58)\nComplaints (see Part 15, regulation 64)\nWhistleblowing (see Part 15, regulation 65)\n(2) Where the service includes the provision of accommodation for children, the service provider must have a policy in place on the prevention of bullying, procedures for dealing with an allegation of bullying and a procedure to be followed when any child for whom accommodation is provided is absent without permission (see regulation 27(5)).\n(3) The service provider must have such other policies and procedures in place as are reasonably necessary to support the aims and objectives of the regulated service set out in the statement of purpose.\n(4) The service provider must ensure that the content of the policies and procedures which are required to be in place by virtue of paragraphs (1) to (3) is—\n(a) appropriate to the needs of individuals for whom care and support is provided,\n(b) consistent with the statement of purpose, and\n(c) kept up to date.\n(5) The service provider must ensure that the service is provided in accordance with those policies and procedures.",
  "extent": "E+W",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "F",
      "label": "F1",
      "text": "Words in reg. 12(1) substituted (1.4.2019) by The Regulated Services (Service Providers and Responsible Individuals) (Wales) (Amendment) Regulations 2019 (S.I. 2019/757), regs. 1(2), 6"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/wsi/2017/1264/regulation/12",
    "retrieved_at": "2026-10-28T23:24:38.801027+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}