# The Regulation of Premium Rate Services Order 2024, Article 32: Notifications of charges for virtual chat services


(1) This article applies to a merchant who provides a virtual chat service to a consumer.
(2) Where the charge for use of a virtual chat service first reaches £10 (inclusive of VAT), the merchant must—
(a) notify the consumer of that fact, and
(b) provide the consumer with the information specified in paragraph (4),
without undue delay after that time.
(3) Each time the charge for that use reaches a further increment of £10 (inclusive of VAT), the merchant must again—
(a) notify the consumer of that fact, and
(b) provide the consumer with the information specified in paragraph (4),
without undue delay after that time.
(4) The information is—
(a) the total amount of the charge for the use of the service imposed since—
(i) the consumer first began using the service, or
(ii) the last notification sent under paragraph (2) or paragraph (3) (as the case may be),
whichever is the most recent,
(b) the name of the merchant (including any trading name),
(c) a link to the webpage of the merchant’s website containing the information required by article 36(1) and (2) or, if the merchant does not have a website, the full name and contact details of the merchant for the purposes of dealing with consumer enquiries and complaints, and
(d) clear instructions explaining how the consumer may terminate the provision of the service.
(5) A notification under paragraph (2) or (3), together with the information in paragraph (4), must—
(a) be sent together, free of charge, by means of an SMS message to the telephone number used for the purpose of imposing the charge for the use of the service, and
(b) be separate and distinct to any other information which may be given as part of providing the service or any promotion and marketing of the service.
(6) In this article, “virtual chat service” has the meaning given in article 31(5).

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Source: https://www.legislation.gov.uk/uksi/2024/1046/article/32 (the official version)
Page: https://openlegislation.uk/regulation-of-premium-rate-services-order-2024/article-32
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.