Article 51 Relevant qualifications for professional advice services
This article applies to a merchant who provides a professional advice service to a consumer.
The merchant must take reasonable and proportionate steps to ensure that any individual employed or engaged under its direction to provide advice or assistance to a consumer using the service has the qualifications and experience required and necessary to give, or offer to give, such advice or assistance.
In this article—
“professional advice service” means a threshold service that includes content comprising advice or assistance by an individual who has the qualifications and experience required and necessary to give, or offer to give, such advice or assistance, and
references to advice or assistance include, in particular, advice or assistance in resolving matters of a legal, financial, medical and personal nature, including matters relating to family, relationships, and psychological or other health problems.