Chapter 4 Provision of controlled PRS

1. 30Requirement to provide a controlled PRS within a reasonable time
2. 31Charging information for a controlled PRS purchased through the use of a mobile phone service
3. 32Notifications of charges for virtual chat services
4. 33Right to terminate subscription contracts
5. 34Reminder notices of termination of subscription contracts
6. 35Records of consent
7. 36Consumer enquiries and complaints: policies and procedures
8. 37Consumer enquiries and complaints: requirements
9. 38Additional requirements relating to refunds