# Renters’ Rights Act 2025, Paragraph 6: Housing Act 1996

Extent: E+W
Status: prospective

(1) Paragraph 10A of Schedule 2 to the Housing Act 1996 (housing complaints: collaborative working with Local Commissioners) is amended as follows.
(2) In the heading above that paragraph, for “Local Commissioners” substitute “other appropriate persons”.
(3) In sub-paragraph (1), for the words from “a Local Commissioner” to the end substitute “an appropriate person, the housing ombudsman may, subject to sub-paragraph (2), conduct an investigation under this Act jointly with that person and any other appropriate person the housing ombudsman considers has jurisdiction.”
(4) Omit sub-paragraph (1A).
(5) In sub-paragraph (3), for the words from “a Local Commissioner” to the end substitute “an appropriate person relates partly to a matter within the jurisdiction of the housing ombudsman, the housing ombudsman may conduct an investigation jointly with that person and any other appropriate person investigating the complaint.”
(6) In sub-paragraph (4), for the words from “investigation jointly with” to the end substitute “investigation jointly with one or more appropriate persons, the requirements of paragraph 7 may be satisfied by a report made jointly with those persons.”
(7) For sub-paragraph (6) substitute—
“(6) For the purposes of this paragraph—
(a) “appropriate person” means any of the following—
(i) a Local Commissioner;
(ii) the new homes ombudsman;
(iii) an individual who investigates complaints under a redress scheme;
(b) “redress scheme” means—
(i) a redress scheme within the meaning of section 100(4) of the Leasehold and Freehold Reform Act 2024 (leasehold and estate management redress schemes);
(ii) a landlord redress scheme within the meaning of section 64(2) of the Renters’ Rights Act 2025;
(c) a matter is within the jurisdiction of an individual who investigates complaints under a redress scheme if it is a matter which could be the subject of an investigation under that scheme.”

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Source: https://www.legislation.gov.uk/ukpga/2025/26/schedule/3/paragraph/6 (the official version)
Page: https://openlegislation.uk/renters-rights-act-2025/schedule-3/paragraph-6
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.