# The Representations Procedure (Wales) Regulations 2014, Regulation 16: Local authority action upon receipt of representations

Extent: E+W

(1) A representation may be made orally or in writing.
(2) A local authority must acknowledge receipt of the representation not later than 2 working days after the day on which it receives it.
(3) Where a representation is made orally, the local authority must—
(a) make a formal written record of the representation; and
(b) provide a copy of the written record to the person making the representation.
(4) At the same time that it acknowledges receipt of a representation the local authority must—
(a) provide the person making the representation with—
(i) details of its procedure for considering representations; and
(ii) where relevant, information about advocacy services;
(b) offer to the person making the representation—
(i) assistance and guidance on following the representations procedure or advice on where such assistance and guidance may be obtained; and
(ii) where relevant, help in obtaining an advocate; and
(c) notify the person making the representation that they may request that the local authority considers the representation in accordance with regulation 18.

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Source: https://www.legislation.gov.uk/wsi/2014/1795/regulation/16 (the official version)
Page: https://openlegislation.uk/representations-procedure-wales-regulations-2014/regulation-16
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.