# The Revenue and Customs (Complaints and Misconduct) Regulations 2010, Regulation 20: Keeping of records

Extent: E+W+S+N.I.

The appropriate authority shall keep records, in such form as the Director General shall determine, of—
(a) every complaint and purported complaint that is made to it;
(b) every conduct matter recorded by it under regulation 23(3) (conduct matters arising in civil proceedings);
(c) every DSI matter recorded by it under regulation 32 (duty to record DSI matters);
(d) every exercise of a power or performance of a duty under these Regulations.

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Source: https://www.legislation.gov.uk/uksi/2010/1813/regulation/20 (the official version)
Page: https://openlegislation.uk/revenue-and-customs-complaints-and-misconduct-regulations-2010/regulation-20
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.