# Royal Ulster Constabulary (Complaints) (Informal Resolution) Regulations 2000, Regulation 4: Procedure for informal resolution of complaints

Extent: N.I.

(1) Following referral of a complaint suitable for informal resolution from the Ombudsman, the appropriate authority shall appoint a member, who shall be known as “the appointed member”, to take steps mentioned in subsections (2), (3) and (4) .
(2) Subject to paragraph (3) below, the appointed member shall as soon as practicable—
(a) seek the views of the complainant and the member concerned about the matter;
(b) give the member concerned an opportunity to comment orally or in writing on the complaint; and
(c) take such other steps as appear to him appropriate.
(3) The appointed member shall not, for the purpose of informally resolving a complaint, tender on behalf of the member concerned an apology for his conduct unless he has admitted the conduct in question.
(4) The appointed member shall, for the purpose of informally resolving a complaint, invite the complainant to record in writing his satisfaction with the resolution of the complaint.

---
Source: https://www.legislation.gov.uk/nisr/2000/319/regulation/4 (the official version)
Page: https://openlegislation.uk/royal-ulster-constabulary-complaints-informal-resolution-regulations-2000/regulation-4
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.