{ "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002", "json_url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002.json", "id": "asp/2002/11", "title": "Scottish Public Services Ombudsman Act 2002", "short_title": "Scottish Public Services Ombudsman Act 2002", "long_title": "An Act of the Scottish Parliament to make provision (including provision for the purposes of section 91 of the Scotland Act 1998) for the appointment and functions of the Scottish Public Services Ombudsman; and for connected purposes.", "citation": "2002 asp 11", "type": "asp", "year": "2002", "number": "11", "version": "current", "date": "2002-04-23", "revised": true, "valid_from": "2026-09-30", "extent": "S", "unapplied_effects": 5, "provisions": [ { "path": "introduction", "kind": "introduction", "number": null, "heading": "Introductory text", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/introduction", "extent": null, "status": null, "parent": null }, { "path": "crossheading/the-scottish-public-services-ombudsman", "kind": "crossheading", "number": null, "heading": "The Scottish Public Services Ombudsman", "url": null, "extent": null, "status": null, "parent": null }, { "path": "section/1", "kind": "section", "number": "1", "heading": "The Scottish Public Services Ombudsman", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-1", "extent": null, "status": null, "parent": "crossheading/the-scottish-public-services-ombudsman" }, { "path": "crossheading/investigations-by-the-ombudsman", "kind": "crossheading", "number": null, "heading": "Investigations by the Ombudsman", "url": null, "extent": "S", "status": null, "parent": null }, { "path": "section/2", "kind": "section", "number": "2", "heading": "Power of investigation", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-2", "extent": null, "status": null, "parent": "crossheading/investigations-by-the-ombudsman" }, { "path": "section/3", "kind": "section", "number": "3", "heading": "Persons liable to investigation", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-3", "extent": "S", "status": null, "parent": "crossheading/investigations-by-the-ombudsman" }, { "path": "section/4", "kind": "section", "number": "4", "heading": "Persons liable to investigation: supplementary", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-4", "extent": null, "status": null, "parent": "crossheading/investigations-by-the-ombudsman" }, { "path": "section/5", "kind": "section", "number": "5", "heading": "Matters which may be investigated", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-5", "extent": "S", "status": null, "parent": "crossheading/investigations-by-the-ombudsman" }, { "path": "section/6", "kind": "section", "number": "6", "heading": "Application of section 5 to certain tribunals", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-6", "extent": null, "status": null, "parent": "crossheading/investigations-by-the-ombudsman" }, { "path": "section/6A", "kind": "section", "number": "6A", "heading": "Matters which may be investigated: healthcare whistleblowing", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-6A", "extent": null, "status": null, "parent": "crossheading/investigations-by-the-ombudsman" }, { "path": "section/6B", "kind": "section", "number": "6B", "heading": "Further provision in relation to healthcare whistleblowing", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-6B", "extent": null, "status": null, "parent": "crossheading/investigations-by-the-ombudsman" }, { "path": "section/7", "kind": "section", "number": "7", "heading": "Matters which may be investigated: restrictions", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-7", "extent": "S", "status": null, "parent": "crossheading/investigations-by-the-ombudsman" }, { "path": "section/8", "kind": "section", "number": "8", "heading": "Excluded matters", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-8", "extent": null, "status": null, "parent": "crossheading/investigations-by-the-ombudsman" }, { "path": "section/9", "kind": "section", "number": "9", "heading": "Complaints: who may complain", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-9", "extent": null, "status": null, "parent": "crossheading/investigations-by-the-ombudsman" }, { "path": "section/10", "kind": "section", "number": "10", "heading": "Complaints: time limits and procedure", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-10", "extent": null, "status": null, "parent": "crossheading/investigations-by-the-ombudsman" }, { "path": "section/11", "kind": "section", "number": "11", "heading": "Decisions not to investigate or to discontinue investigations", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-11", "extent": "S", "status": null, "parent": "crossheading/investigations-by-the-ombudsman" }, { "path": "section/12", "kind": "section", "number": "12", "heading": "Investigation procedure", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-12", "extent": "S", "status": null, "parent": "crossheading/investigations-by-the-ombudsman" }, { "path": "section/13", "kind": "section", "number": "13", "heading": "Evidence", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-13", "extent": "S", "status": null, "parent": "crossheading/investigations-by-the-ombudsman" }, { "path": "section/14", "kind": "section", "number": "14", "heading": "Obstruction and contempt", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-14", "extent": "S", "status": null, "parent": "crossheading/investigations-by-the-ombudsman" }, { "path": "section/15", "kind": "section", "number": "15", "heading": "Reports on investigations", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-15", "extent": "S", "status": null, "parent": "crossheading/investigations-by-the-ombudsman" }, { "path": "section/16", "kind": "section", "number": "16", "heading": "Special reports", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-16", "extent": null, "status": null, "parent": "crossheading/investigations-by-the-ombudsman" }, { "path": "crossheading/listed-authorities-complaints-handling-procedures", "kind": "crossheading", "number": null, "heading": "Listed authorities: complaints handling procedures", "url": null, "extent": "S", "status": null, "parent": null }, { "path": "section/16A", "kind": "section", "number": "16A", "heading": "Statement of principles", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-16A", "extent": null, "status": null, "parent": "crossheading/listed-authorities-complaints-handling-procedures" }, { "path": "section/16B", "kind": "section", "number": "16B", "heading": "Model complaints handling procedures", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-16B", "extent": null, "status": null, "parent": "crossheading/listed-authorities-complaints-handling-procedures" }, { "path": "section/16BA", "kind": "section", "number": "16BA", "heading": "Model complaints handling procedure: healthcare whistleblowing", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-16BA", "extent": null, "status": null, "parent": "crossheading/listed-authorities-complaints-handling-procedures" }, { "path": "section/16C", "kind": "section", "number": "16C", "heading": "Model complaints handling procedures: specification of listed authorities", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-16C", "extent": null, "status": null, "parent": "crossheading/listed-authorities-complaints-handling-procedures" }, { "path": "section/16D", "kind": "section", "number": "16D", "heading": "Declarations of non-compliance", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-16D", "extent": null, "status": null, "parent": "crossheading/listed-authorities-complaints-handling-procedures" }, { "path": "section/16E", "kind": "section", "number": "16E", "heading": "Submission of description of complaints handling procedure: general", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-16E", "extent": null, "status": null, "parent": "crossheading/listed-authorities-complaints-handling-procedures" }, { "path": "section/16F", "kind": "section", "number": "16F", "heading": "Complaints handling procedures: application of other enactments", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-16F", "extent": null, "status": null, "parent": "crossheading/listed-authorities-complaints-handling-procedures" }, { "path": "crossheading/complaints-handling-procedures-promotion-of-best-practice-etc", "kind": "crossheading", "number": null, "heading": "Complaints handling procedures: promotion of best practice etc.", "url": null, "extent": "S", "status": null, "parent": null }, { "path": "section/16G", "kind": "section", "number": "16G", "heading": "Complaints handling procedures: promotion of best practice etc.", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-16G", "extent": null, "status": null, "parent": "crossheading/complaints-handling-procedures-promotion-of-best-practice-etc" }, { "path": "crossheading/other-functions-of-the-ombudsman", "kind": "crossheading", "number": null, "heading": "Other functions of the Ombudsman", "url": null, "extent": null, "status": null, "parent": null }, { "path": "section/16H", "kind": "section", "number": "16H", "heading": "Reviews under the Welfare Funds (Scotland) Act 2015", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-16H", "extent": null, "status": null, "parent": "crossheading/other-functions-of-the-ombudsman" }, { "path": "crossheading/miscellaneous-and-general", "kind": "crossheading", "number": null, "heading": "Miscellaneous and general", "url": null, "extent": "S", "status": null, "parent": null }, { "path": "section/17", "kind": "section", "number": "17", "heading": "Annual reports etc.", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-17", "extent": "S", "status": null, "parent": "crossheading/miscellaneous-and-general" }, { "path": "section/17A", "kind": "section", "number": "17A", "heading": "Strategic plans", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-17A", "extent": null, "status": null, "parent": "crossheading/miscellaneous-and-general" }, { "path": "section/18", "kind": "section", "number": "18", "heading": "Protection from actions for defamation", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-18", "extent": "S", "status": null, "parent": "crossheading/miscellaneous-and-general" }, { "path": "section/19", "kind": "section", "number": "19", "heading": "Confidentiality of information", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-19", "extent": "S", "status": null, "parent": "crossheading/miscellaneous-and-general" }, { "path": "section/20", "kind": "section", "number": "20", "heading": "Disclosure of information by the Ombudsman", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-20", "extent": "S", "status": null, "parent": "crossheading/miscellaneous-and-general" }, { "path": "section/21", "kind": "section", "number": "21", "heading": "Consultation and co-operation with other Commissioners and Ombudsmen", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-21", "extent": "S", "status": null, "parent": "crossheading/miscellaneous-and-general" }, { "path": "section/22", "kind": "section", "number": "22", "heading": "Information about right to make complaint", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-22", "extent": null, "status": null, "parent": "crossheading/miscellaneous-and-general" }, { "path": "crossheading/supplementary", "kind": "crossheading", "number": null, "heading": "Supplementary", "url": null, "extent": null, "status": null, "parent": null }, { "path": "section/23", "kind": "section", "number": "23", "heading": "Interpretation", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-23", "extent": "S", "status": null, "parent": "crossheading/supplementary" }, { "path": "section/24", "kind": "section", "number": "24", "heading": "Orders in Council: general", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-24", "extent": "S", "status": null, "parent": "crossheading/supplementary" }, { "path": "section/25", "kind": "section", "number": "25", "heading": "Modification of enactments", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-25", "extent": null, "status": null, "parent": "crossheading/supplementary" }, { "path": "section/26", "kind": "section", "number": "26", "heading": "Consequential, transitional, transitory and saving provision", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-26", "extent": null, "status": null, "parent": "crossheading/supplementary" }, { "path": "section/27", "kind": "section", "number": "27", "heading": "Commencement, revocation and short title", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/section-27", "extent": null, "status": null, "parent": "crossheading/supplementary" }, { "path": "schedule/1", "kind": "schedule", "number": "1", "heading": "The Scottish Public Services Ombudsman", "url": null, "extent": "S", "status": null, "parent": null }, { "path": "schedule/1/paragraph/1", "kind": "paragraph", "number": "1", "heading": "Disqualification", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/schedule-1/paragraph-1", "extent": "S", "status": null, "parent": "schedule/1" }, { "path": "schedule/1/paragraph/2", "kind": "paragraph", "number": "2", "heading": "Status", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/schedule-1/paragraph-2", "extent": "S", "status": null, "parent": "schedule/1" }, { "path": "schedule/1/paragraph/3", "kind": "paragraph", "number": "3", "heading": "Validity of actings", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/schedule-1/paragraph-3", "extent": null, "status": null, "parent": "schedule/1" }, { "path": "schedule/1/paragraph/4", "kind": "paragraph", "number": "4", "heading": "Term of office and tenure", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/schedule-1/paragraph-4", "extent": "S", "status": null, "parent": "schedule/1" }, { "path": "schedule/1/paragraph/5", "kind": "paragraph", "number": "5", "heading": "Vacancy in office of Ombudsman", "url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/schedule-1/paragraph-5", "extent": null, "status": null, "parent": "schedule/1" }, { "path": "schedule/1/paragraph/6", "kind": "paragraph", "number": "6", "heading": "Vacancy in office of deputy Ombudsman", "url": 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table", "affecting": "asp/2025/13", "affecting_title": "Housing (Scotland) Act 2025", "affecting_provisions": "s. 74(2)" } ], "made_under": [], "changes_made_to": 249, "changes_made_to_url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/changes.json", "changes_made_by": 33, "changes_made_by_url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/changes/by-it.json", "instruments_made_under": 18, "instruments_made_under_url": "https://openlegislation.uk/scottish-public-services-ombudsman-act-2002/instruments.json", "provenance": { "source": "legislation.gov.uk", "source_url": "https://www.legislation.gov.uk/asp/2002/11", "retrieved_at": "2026-10-29T20:17:01.368750+00:00" }, "licence": "Open Government Licence v3.0", "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/", "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives." }