Regulation 8 Procedure for notification of and carrying out qualifying repairs

Where a tenant applies to a landlord for a qualifying repair to be carried out–

(a)

if the landlord considers it necessary to inspect the house to ascertain whether the repair is a qualifying repair, the landlord shall inspect the house;

(b)

in any case, the landlord shall let the tenant know whether the subject of the tenant’s application is a qualifying repair and where it is, make arrangements for access with the tenant and provide details of–

(i)

the maximum period within which the qualifying repair is to be completed;

(ii)

the last day of that period;

(iii)

the effect of these Regulations; and

(iv)

the name, address and telephone number of the primary contractor and at least one other listed contractor from the list of contractors maintained by the landlord; and

(c)

if the subject of the tenant’s application is a qualifying repair, the landlord shall issue a works order to the primary contractor and provide details of–

(i)

the qualifying repair;

(ii)

the period within which the qualifying repair is to be completed;

(iii)

the last day of the maximum period; and

(iv)

the arrangements made for access.