Regulation 7 Procedure

Where a secure tenant applies to his landlord for a qualifying repair to be carried out to the house of which he is the secure tenant–

(a)

if the landlord considers it necessary to inspect the house to ascertain whether the repair is a qualifying repair, the landlord shall forthwith inspect the house;

(b)

in any case the landlord shall let the tenant know whether the subject of the tenant’s application is a qualifying repair and where it is–

(i)

the maximum time within which the qualifying repair is to be completed;

(ii)

the last day of the maximum time;

(iii)

the effect of these Regulations;

(iv)

the arrangements for access; and

(v)

the name, address and telephone number of at least one other listed contractor where available, and

(c)

if the subject of the tenant’s application is a qualifying repair, the landlord shall issue a works order to the usual contractor and let him know–

(i)

that a qualifying repair is involved;

(ii)

the maximum time within which the qualifying repair is to be completed;

(iii)

the last day of the maximum time; and

(iv)

the arrangements made for access.