# The Service Custody and Service of Relevant Sentences Rules 2009, Article 68: Investigation of complaints by the service visiting officer

Extent: E+W+S+N.I.

(1) The service visiting officer shall inquire fully into any complaint made to him by a detainee.
(2) On completing any inquiry under paragraph (1)—
(a) if in his opinion the complaint is not well-founded, he shall inform the detainee accordingly;
(b) if in his opinion the complaint is well-founded, he shall inform the detainee that he will report the matter to the local commander.
(3) After each visit to MCTC the service visiting officer is to make a report to the local commander, including a full report of every complaint made to him and any subsequent investigation.

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Source: https://www.legislation.gov.uk/uksi/2009/1096/article/68 (the official version)
Page: https://openlegislation.uk/service-custody-and-service-of-relevant-sentences-rules-2009/article-68
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.