# The Sewerage Nuisance (Code of Practice) (Scotland) Order 2006, Paragraph 7: Baseline Control Measures


(1) A documented complaints administration procedure shall be maintained for all WWTW.
(2) The procedure specified in sub paragraph (1) shall be integrated into any OMP and shall clearly define responsibilities for receiving, responding to, processing and resolving complaints.
(3) The procedure specified in sub paragraph (1) shall also identify responsibilities for liaison with the relevant local authority and the local community.

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Source: https://www.legislation.gov.uk/ssi/2006/155/schedule/paragraph/7 (the official version)
Page: https://openlegislation.uk/sewerage-nuisance-code-of-practice-scotland-order-2006/schedule/paragraph-7
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.