{
  "url": "https://openlegislation.uk/social-housing-ombudsman-wales-regulations-2005",
  "json_url": "https://openlegislation.uk/social-housing-ombudsman-wales-regulations-2005.json",
  "id": "wsi/2005/1816",
  "title": "The Social Housing Ombudsman (Wales) Regulations 2005",
  "short_title": "Social Housing Ombudsman 2005",
  "long_title": "Section 228 of the Housing Act 2004 inserts section 51B (Investigation of complaints) into the Housing Act 1996 (“the 1996 Act”). These Regulations are made under section 51B of the 1996 Act and make provision in relation to investigation by the Social Housing Ombudsman for Wales (“SHOW”) of complaints made against social landlords in Wales as defined in section 51C(1) of the 1996 Act. By virtue of section 51A (Social Housing Ombudsman for Wales) of the 1996 Act the person who is the Local Commissioner for Wales is also SHOW.",
  "citation": "W.S.I. 2005/1816",
  "type": "wsi",
  "year": "2005",
  "number": "1816",
  "version": "current",
  "date": "2005-07-05",
  "revised": false,
  "valid_from": null,
  "extent": null,
  "unapplied_effects": 0,
  "provisions": [
    {
      "path": "introduction",
      "kind": "introduction",
      "number": null,
      "heading": "Introductory text",
      "url": "https://openlegislation.uk/social-housing-ombudsman-wales-regulations-2005/introduction",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/1",
      "kind": "regulation",
      "number": "1",
      "heading": "Title, commencement and application",
      "url": "https://openlegislation.uk/social-housing-ombudsman-wales-regulations-2005/regulation-1",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/2",
      "kind": "regulation",
      "number": "2",
      "heading": "Interpretation",
      "url": "https://openlegislation.uk/social-housing-ombudsman-wales-regulations-2005/regulation-2",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/3",
      "kind": "regulation",
      "number": "3",
      "heading": "Matters about which complaints may be made",
      "url": "https://openlegislation.uk/social-housing-ombudsman-wales-regulations-2005/regulation-3",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/4",
      "kind": "regulation",
      "number": "4",
      "heading": "Grounds on which a matter is excluded from investigation",
      "url": "https://openlegislation.uk/social-housing-ombudsman-wales-regulations-2005/regulation-4",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/5",
      "kind": "regulation",
      "number": "5",
      "heading": "Description of individuals who may make a complaint",
      "url": "https://openlegislation.uk/social-housing-ombudsman-wales-regulations-2005/regulation-5",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/6",
      "kind": "regulation",
      "number": "6",
      "heading": "Power of SHOW to investigate a complaint made",
      "url": "https://openlegislation.uk/social-housing-ombudsman-wales-regulations-2005/regulation-6",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/7",
      "kind": "regulation",
      "number": "7",
      "heading": "Procedure to be followed in conduct of investigations",
      "url": "https://openlegislation.uk/social-housing-ombudsman-wales-regulations-2005/regulation-7",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/8",
      "kind": "regulation",
      "number": "8",
      "heading": "Making a determination",
      "url": "https://openlegislation.uk/social-housing-ombudsman-wales-regulations-2005/regulation-8",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/9",
      "kind": "regulation",
      "number": "9",
      "heading": "Alternative resolution of complaints",
      "url": "https://openlegislation.uk/social-housing-ombudsman-wales-regulations-2005/regulation-9",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/10",
      "kind": "regulation",
      "number": "10",
      "heading": "Consultation and co-operation with other persons",
      "url": "https://openlegislation.uk/social-housing-ombudsman-wales-regulations-2005/regulation-10",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/11",
      "kind": "regulation",
      "number": "11",
      "heading": "Manner in which determinations and special reports are to be communicated and published",
      "url": "https://openlegislation.uk/social-housing-ombudsman-wales-regulations-2005/regulation-11",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "signature",
      "kind": "signature",
      "number": null,
      "heading": "Signature",
      "url": "https://openlegislation.uk/social-housing-ombudsman-wales-regulations-2005/signature",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "note",
      "kind": "note",
      "number": null,
      "heading": "Explanatory note",
      "url": "https://openlegislation.uk/social-housing-ombudsman-wales-regulations-2005/note",
      "extent": null,
      "status": null,
      "parent": null
    }
  ],
  "has_text": true,
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    {
      "title": "Printed copy",
      "main": true,
      "language": "Mixed",
      "date": "2008-12-08",
      "size": 123223,
      "url": "https://openlegislation.uk/social-housing-ombudsman-wales-regulations-2005/pdf/wsi_20051816_mi.pdf",
      "source_url": "https://www.legislation.gov.uk/wsi/2005/1816/pdfs/wsi_20051816_mi.pdf"
    }
  ],
  "outstanding_effects": [],
  "made_under": [
    {
      "id": "ukpga/1996/52",
      "title": "Housing Act 1996",
      "url": "https://openlegislation.uk/housing-act-1996",
      "provisions": [
        "section/51B"
      ]
    }
  ],
  "changes_made_to": 0,
  "changes_made_to_url": "https://openlegislation.uk/social-housing-ombudsman-wales-regulations-2005/changes.json",
  "changes_made_by": 0,
  "changes_made_by_url": "https://openlegislation.uk/social-housing-ombudsman-wales-regulations-2005/changes/by-it.json",
  "instruments_made_under": 0,
  "instruments_made_under_url": "https://openlegislation.uk/social-housing-ombudsman-wales-regulations-2005/instruments.json",
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/wsi/2005/1816",
    "retrieved_at": "2026-10-29T00:05:52.072177+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}