{
  "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2005",
  "json_url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2005.json",
  "id": "wsi/2005/3366",
  "title": "The Social Services Complaints Procedure (Wales) Regulations 2005",
  "short_title": "Social Services Complaints Procedure 2005",
  "long_title": "These Regulations make provision for complaints to local authorities about the exercise of their social services functions, with the exception of functions capable of being considered as representations under sections 24D and 26 and schedule 7, paragraph 6 of the Children Act 1989. They replace the Complaints Procedure Directions 1990. Provision is also made for representations made under the Representations Procedure (Children) (Wales) 2005 to be further considered under these Regulations.",
  "citation": "W.S.I. 2005/3366",
  "type": "wsi",
  "year": "2005",
  "number": "3366",
  "version": "current",
  "date": "2005-12-06",
  "revised": false,
  "valid_from": null,
  "extent": null,
  "unapplied_effects": 1,
  "provisions": [
    {
      "path": "introduction",
      "kind": "introduction",
      "number": null,
      "heading": "Introductory text",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2005/introduction",
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "part/I",
      "kind": "part",
      "number": "I",
      "heading": "GENERAL",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
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      "heading": "Title, commencement and application",
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      "extent": null,
      "status": null,
      "parent": "part/I"
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      "parent": "part/I"
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      "path": "regulation/3",
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      "extent": null,
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      "heading": "SETTING UP THE COMPLAINTS PROCEDURE",
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      "path": "regulation/4",
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      "parent": "part/II"
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      "path": "regulation/6",
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      "parent": "part/II"
    },
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      "heading": "Publicity",
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      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "regulation/8",
      "kind": "regulation",
      "number": "8",
      "heading": "Information and training for staff",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2005/regulation-8",
      "extent": null,
      "status": null,
      "parent": "part/II"
    },
    {
      "path": "part/III",
      "kind": "part",
      "number": "III",
      "heading": "NATURE AND SCOPE OF THE COMPLAINTS PROCEDURE",
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      "parent": null
    },
    {
      "path": "regulation/9",
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      "heading": "Persons who may make complaints",
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      "parent": "part/III"
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    {
      "path": "regulation/10",
      "kind": "regulation",
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      "heading": "Matters about which complaints may be made",
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    {
      "path": "regulation/11",
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      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2005/regulation-11",
      "extent": null,
      "status": null,
      "parent": "part/III"
    },
    {
      "path": "regulation/12",
      "kind": "regulation",
      "number": "12",
      "heading": "Complaints subject to concurrent consideration",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2005/regulation-12",
      "extent": null,
      "status": null,
      "parent": "part/III"
    },
    {
      "path": "part/IV",
      "kind": "part",
      "number": "IV",
      "heading": "WORKING WITH OTHER AGENCIES",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/13",
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      "number": "13",
      "heading": "Complaints involving more than one body",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2005/regulation-13",
      "extent": null,
      "status": null,
      "parent": "part/IV"
    },
    {
      "path": "regulation/14",
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      "heading": "Handling of care standards complaints",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2005/regulation-14",
      "extent": null,
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      "parent": "part/IV"
    },
    {
      "path": "part/V",
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      "number": "V",
      "heading": "HANDLING AND CONSIDERATION OF COMPLAINTS BY LOCAL AUTHORITIES",
      "url": null,
      "extent": null,
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/15",
      "kind": "regulation",
      "number": "15",
      "heading": "Making a complaint",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2005/regulation-15",
      "extent": null,
      "status": null,
      "parent": "part/V"
    },
    {
      "path": "regulation/16",
      "kind": "regulation",
      "number": "16",
      "heading": "Advice about the availability of advocacy services",
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      "extent": null,
      "status": null,
      "parent": "part/V"
    },
    {
      "path": "regulation/17",
      "kind": "regulation",
      "number": "17",
      "heading": "Withdrawal of complaints",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2005/regulation-17",
      "extent": null,
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      "parent": "part/V"
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    {
      "path": "regulation/18",
      "kind": "regulation",
      "number": "18",
      "heading": "Local resolution",
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    {
      "path": "regulation/19",
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      "number": "19",
      "heading": "Formal consideration",
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    {
      "path": "regulation/20",
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      "number": "20",
      "heading": "Response",
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      "extent": null,
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      "parent": "part/V"
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      "path": "part/VI",
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      "number": "VI",
      "heading": "THE INDEPENDENT PANEL HEARING",
      "url": null,
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    },
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      "path": "regulation/21",
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      "heading": "The Independent Panel",
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      "extent": null,
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      "path": "regulation/22",
      "kind": "regulation",
      "number": "22",
      "heading": "Request for an independent panel hearing",
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      "extent": null,
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      "path": "regulation/23",
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      "number": "23",
      "heading": "Duty on local authorities to co-operate with the Assembly",
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      "extent": null,
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    {
      "path": "regulation/24",
      "kind": "regulation",
      "number": "24",
      "heading": "Initial handling of request",
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      "path": "regulation/25",
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      "extent": null,
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      "parent": "part/VI"
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      "path": "regulation/26",
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      "heading": "Report of the panel",
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      "path": "regulation/28",
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      "number": "28",
      "heading": "Complaint to the Ombudsman",
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      "extent": null,
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      "heading": "LEARNING FROM COMPLAINTS",
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