# The Social Services Complaints Procedure (Wales) Regulations 2005, Regulation 29: Monitoring the operation of the complaints procedure


Each local authority must monitor the arrangements that they have made with a view to ensuring that they comply with the Regulations by keeping a record of each complaint received, the outcome of each complaint, and whether there was compliance within the time limits specified in regulations 18 and 20.

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Source: https://www.legislation.gov.uk/wsi/2005/3366/regulation/29 (the official version)
Page: https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2005/regulation-29
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.