# The Social Services Complaints Procedure (Wales) Regulations 2005, Regulation 3: General principles in handling complaints


(1) Any complaints procedure set up under these regulations must be operated in accordance with the principle that the welfare of the service user should be safeguarded and promoted.
(2) Account should be taken of the ascertainable wishes and feelings of the service user.

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Source: https://www.legislation.gov.uk/wsi/2005/3366/regulation/3 (the official version)
Page: https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2005/regulation-3
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.