Regulation 7 Publicity

Each local authority must ensure that there is effective publicity of its complaints arrangements.

Each local authority must take all reasonable steps to ensure that service users and their carers, if any, are informed of its arrangements, the name of its complaints officer and the address at which the complaints officer can be contacted.

A copy of the arrangements made under regulation 3 must be given, free of charge, to any person who makes a request for one.

Each local authority must take all reasonable steps to provide a copy of its arrangements in any form requested by the service user or other person making a complaint on the service user’s behalf.