{
  "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014",
  "json_url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014.json",
  "id": "wsi/2014/1794",
  "title": "The Social Services Complaints Procedure (Wales) Regulations 2014",
  "short_title": "Social Services Complaints Procedure 2014",
  "long_title": "These Regulations revoke and replace the Social Services Complaints Procedure (Wales) Regulations 2005 (“the 2005 Regulations”) and introduce a new procedure which makes provision for complaints to local authorities about the exercise of their social services functions, with the exception of certain functions capable of being considered as representations under the Children Act 1989 and under the Adoption and Children Act 2002 which are dealt with in accordance with the Representations Procedure (Wales) Regulations 2014.",
  "citation": "W.S.I. 2014/1794",
  "type": "wsi",
  "year": "2014",
  "number": "1794",
  "version": "current",
  "date": "2014-07-07",
  "revised": true,
  "valid_from": "2016-04-06",
  "extent": "E+W",
  "unapplied_effects": 0,
  "provisions": [
    {
      "path": "introduction",
      "kind": "introduction",
      "number": null,
      "heading": "Introductory text",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/introduction",
      "extent": "E+W",
      "status": null,
      "parent": null
    },
    {
      "path": "part/1",
      "kind": "part",
      "number": "1",
      "heading": "GENERAL",
      "url": null,
      "extent": "E+W",
      "status": null,
      "parent": null
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    {
      "path": "regulation/1",
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      "number": "1",
      "heading": "Title, commencement and application",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-1",
      "extent": "E+W",
      "status": null,
      "parent": "part/1"
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    {
      "path": "regulation/2",
      "kind": "regulation",
      "number": "2",
      "heading": "Interpretation",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-2",
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      "parent": "part/1"
    },
    {
      "path": "part/2",
      "kind": "part",
      "number": "2",
      "heading": "SETTING UP THE COMPLAINTS PROCEDURE",
      "url": null,
      "extent": "E+W",
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/3",
      "kind": "regulation",
      "number": "3",
      "heading": "Duty to establish a complaints procedure",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-3",
      "extent": "E+W",
      "status": null,
      "parent": "part/2"
    },
    {
      "path": "regulation/4",
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      "heading": "Senior officer responsible for complaints",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-4",
      "extent": "E+W",
      "status": null,
      "parent": "part/2"
    },
    {
      "path": "regulation/5",
      "kind": "regulation",
      "number": "5",
      "heading": "Complaints officer",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-5",
      "extent": "E+W",
      "status": null,
      "parent": "part/2"
    },
    {
      "path": "regulation/6",
      "kind": "regulation",
      "number": "6",
      "heading": "Publicity",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-6",
      "extent": "E+W",
      "status": null,
      "parent": "part/2"
    },
    {
      "path": "regulation/7",
      "kind": "regulation",
      "number": "7",
      "heading": "Form of communication",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-7",
      "extent": "E+W",
      "status": null,
      "parent": "part/2"
    },
    {
      "path": "regulation/8",
      "kind": "regulation",
      "number": "8",
      "heading": "Information and training of staff",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-8",
      "extent": "E+W",
      "status": null,
      "parent": "part/2"
    },
    {
      "path": "part/3",
      "kind": "part",
      "number": "3",
      "heading": "NATURE AND SCOPE OF THE COMPLAINTS PROCEDURE",
      "url": null,
      "extent": "E+W",
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/9",
      "kind": "regulation",
      "number": "9",
      "heading": "Persons who may make complaints",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-9",
      "extent": "E+W",
      "status": null,
      "parent": "part/3"
    },
    {
      "path": "regulation/10",
      "kind": "regulation",
      "number": "10",
      "heading": "Matters about which complaints may be made",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-10",
      "extent": "E+W",
      "status": null,
      "parent": "part/3"
    },
    {
      "path": "regulation/11",
      "kind": "regulation",
      "number": "11",
      "heading": "Matters excluded from consideration",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-11",
      "extent": "E+W",
      "status": null,
      "parent": "part/3"
    },
    {
      "path": "regulation/12",
      "kind": "regulation",
      "number": "12",
      "heading": "Matters subject to concurrent consideration",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-12",
      "extent": "E+W",
      "status": null,
      "parent": "part/3"
    },
    {
      "path": "regulation/13",
      "kind": "regulation",
      "number": "13",
      "heading": "Time limit for making complaints",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-13",
      "extent": "E+W",
      "status": null,
      "parent": "part/3"
    },
    {
      "path": "regulation/14",
      "kind": "regulation",
      "number": "14",
      "heading": "Withdrawal of complaints",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-14",
      "extent": "E+W",
      "status": null,
      "parent": "part/3"
    },
    {
      "path": "part/4",
      "kind": "part",
      "number": "4",
      "heading": "HANDLING AND INVESTIGATION OF COMPLAINTS BY LOCAL AUTHORITIES",
      "url": null,
      "extent": "E+W",
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/15",
      "kind": "regulation",
      "number": "15",
      "heading": "Local authority action upon receiving a complaint",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-15",
      "extent": "E+W",
      "status": null,
      "parent": "part/4"
    },
    {
      "path": "regulation/16",
      "kind": "regulation",
      "number": "16",
      "heading": "Local Resolution",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-16",
      "extent": "E+W",
      "status": null,
      "parent": "part/4"
    },
    {
      "path": "regulation/17",
      "kind": "regulation",
      "number": "17",
      "heading": "Formal Investigation",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-17",
      "extent": "E+W",
      "status": null,
      "parent": "part/4"
    },
    {
      "path": "regulation/18",
      "kind": "regulation",
      "number": "18",
      "heading": "Response",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-18",
      "extent": "E+W",
      "status": null,
      "parent": "part/4"
    },
    {
      "path": "regulation/19",
      "kind": "regulation",
      "number": "19",
      "heading": "Complaints involving more than one local authority",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-19",
      "extent": "E+W",
      "status": null,
      "parent": "part/4"
    },
    {
      "path": "part/5",
      "kind": "part",
      "number": "5",
      "heading": "LEARNING FROM COMPLAINTS",
      "url": null,
      "extent": "E+W",
      "status": null,
      "parent": null
    },
    {
      "path": "regulation/20",
      "kind": "regulation",
      "number": "20",
      "heading": "Monitoring",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-20",
      "extent": "E+W",
      "status": null,
      "parent": "part/5"
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    {
      "path": "regulation/21",
      "kind": "regulation",
      "number": "21",
      "heading": "Annual Report",
      "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-21",
      "extent": "E+W",
      "status": null,
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    },
    {
      "path": "part/6",
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      "heading": "REVOCATION, TRANSITIONAL PROVISION AND AMENDMENTS",
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      "path": "regulation/22",
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      "path": "regulation/23",
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      "heading": "Revocation",
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      "heading": "Amendments",
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      "path": "signature",
      "kind": "signature",
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      "heading": "Signature",
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