# The Social Services Complaints Procedure (Wales) Regulations 2014, Regulation 11: Matters excluded from consideration

Extent: E+W

(1) A complaint must not be dealt with under any procedure established under these Regulations in relation to the exercise of functions that are the subject of the Representations Procedure (Wales) Regulations 2014.
(2) These Regulations do not require arrangements to be made for the investigation of—
(a) a complaint which is or has been investigated under the former complaints procedure;
(b) a complaint, the subject matter of which has previously been considered in accordance with arrangements made under these Regulations;
(c) a complaint which is being or has been investigated by the Public Services Ombudsman for Wales under the Public Service Ombudsman (Wales) Act 2005;
(d) a complaint arising out of an alleged failure by a local authority to comply with a request for information under the Freedom of Information Act 2000;
(e) a complaint which is made orally, either in person, or on the telephone and is resolved to the satisfaction of the person who made the complaint not later than the next working day after the day on which the complaint was made.

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Source: https://www.legislation.gov.uk/wsi/2014/1794/regulation/11 (the official version)
Page: https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-11
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.