{
  "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-14",
  "json_url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-14.json",
  "legislation": "wsi/2014/1794",
  "legislation_title": "The Social Services Complaints Procedure (Wales) Regulations 2014",
  "legislation_url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014",
  "path": "regulation/14",
  "kind": "regulation",
  "number": "14",
  "heading": "Withdrawal of complaints",
  "text": "(1) A complaint may be withdrawn at any time by the person who made the complaint and the withdrawal may be notified—\n(a) in writing; or\n(b) orally, either by telephone or in person.\n(2) A local authority must as soon as reasonably practicable write to the person who has withdrawn a complaint orally to confirm the oral withdrawal of a complaint.\n(3) Where a complaint has been withdrawn, a local authority may nevertheless continue to investigate any issues raised by a complaint in accordance with Part 4, should the local authority consider that it is necessary to do so.",
  "extent": "E+W",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "I",
      "label": "I1",
      "text": "Reg. 14 in force at 1.8.2014, see reg. 1(1)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/wsi/2014/1794/regulation/14",
    "retrieved_at": "2026-10-28T23:37:57.410248+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}