# The Social Services Complaints Procedure (Wales) Regulations 2014, Regulation 14: Withdrawal of complaints

Extent: E+W

(1) A complaint may be withdrawn at any time by the person who made the complaint and the withdrawal may be notified—
(a) in writing; or
(b) orally, either by telephone or in person.
(2) A local authority must as soon as reasonably practicable write to the person who has withdrawn a complaint orally to confirm the oral withdrawal of a complaint.
(3) Where a complaint has been withdrawn, a local authority may nevertheless continue to investigate any issues raised by a complaint in accordance with Part 4, should the local authority consider that it is necessary to do so.

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Source: https://www.legislation.gov.uk/wsi/2014/1794/regulation/14 (the official version)
Page: https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-14
Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives.