{
  "url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-17",
  "json_url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014/regulation-17.json",
  "legislation": "wsi/2014/1794",
  "legislation_title": "The Social Services Complaints Procedure (Wales) Regulations 2014",
  "legislation_url": "https://openlegislation.uk/social-services-complaints-procedure-wales-regulations-2014",
  "path": "regulation/17",
  "kind": "regulation",
  "number": "17",
  "heading": "Formal Investigation",
  "text": "(1) Where—\n(a) the complainant has—\n(i) made a request in accordance with regulation 15(4)(c); or\n(ii) refused an offer of discussion under regulation 16(2); or\n(b) the complaint has not been resolved to the satisfaction of the complainant following any discussion that has taken place in accordance with regulation 16(2);\nthe local authority must consider the complaint in accordance with this regulation.\n(2) The local authority must compile a formal written record of the complaint and send it to the complainant with an invitation to the complainant to comment on its accuracy.\n(3) The local authority must consider any comments made by the complainant under paragraph (2) and in the light of those comments make any amendments to the record that are necessary to ensure it is, in the opinion of the local authority, an accurate record of the complaint.\n(4) The local authority must—\n(a) appoint an independent investigator; and\n(b) together with the independent investigator, investigate the complaint in a manner appropriate to resolve it speedily and efficiently; and\n(c) during the investigation, keep the complainant informed, as far as reasonably practicable, as to the progress of the investigation.",
  "extent": "E+W",
  "status": null,
  "version": "current",
  "annotations": [
    {
      "type": "I",
      "label": "I1",
      "text": "Reg. 17 in force at 1.8.2014, see reg. 1(1)"
    }
  ],
  "outstanding_effects": [],
  "provenance": {
    "source": "legislation.gov.uk",
    "source_url": "https://www.legislation.gov.uk/wsi/2014/1794/regulation/17",
    "retrieved_at": "2026-10-28T23:37:57.410248+00:00"
  },
  "licence": "Open Government Licence v3.0",
  "licence_url": "https://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/",
  "attribution": "Contains public sector information licensed under the Open Government Licence v3.0. Source: legislation.gov.uk, The National Archives."
}